The City's Vision is: To be a SMART and Caring City by 2022

The City's Mission is: To Enhance the quality of life of all our people by rendering efficient and effective municipal services

VALUES

Feedback from the Values Survey conducted in 2016 and subsequent staff submissions for an internal Values competition yielded the following five values as key behavioural drivers in achieving our Vision

• Teamwork
• Customer Focus
• Communication
• Fairness and Equity
• Integrity

STRATEGIC OBJECTIVES

• Promote Duty of Care to the Organisation
• Improve Customer Care
• Ensure Smart Procurement
• Provide Smart ICT Services
• Secure Stakeholder Funding
• Ensure Revenue Enhancement and Protection
• Ensure Financial Accountability
• Find New Sources of Sustainable Revenue
• Improve Efficiencies in Urban Planning and Property Management
• Diversification of Reliance on Bulk Supply
• Provide Smart Public Transport
• Empowerment of Youth, Orphans and Vulnerable Persons
• Increase Access to Services
• Provide Enabling Environment for Tourism, Trade and Investment
• Avail Serviced Land in All Use Categories
• Improve Water Security
• Increase Capacity of Electricity Supply