The CGSO was established to
guide the consumer goods and services industry as to what is considered the
minimum standards of conduct expected and to
assist in resolving disputes that arise between consumers and suppliers in terms of the
Consumer Protection Act (CPA).
The CGSO shall:
Act honestly, independently and objectively
Have regard to
fairness, justice, equity and the provisions of the CPA and its Code of Conduct
Balance the rights of consumers on the one hand and the
rights of the industry on the other
Avoid discriminating against anyone on grounds contemplated in the Constitution of the Republic of South Africa and section 8 of the Consumer Protection Act
