The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing and e-commerce related logistics to industrial supply chains. Around 480,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of environmental protection, disaster management and education, the Group is committed to social responsibility.

 

Facts and figures

• DHL does business in more than 220 countries and territories.
• DHL employs about 480,000 employees worldwide, making them one of the top 10 largest employers in the world.
• DHL manages more than 1 million customer contacts per hour.
• In 2013, Deutsche Post DHL generated revenues of more than 55 billion euros.

 

Brand

Deutsche Post DHL brings two powerful brands to the marketplace.

• The Deutsche Post brand stands for personal proximity, reliable quality and groundbreaking services. Its success is built on the unique infrastructure in Germany, consistently high quality in the mail business and innovative services in the area of dialog marketing.
• The DHL brand stands for personal commitment, proactive solutions and local strength in the parcel business as well as in international express, logistics and mail operations. Our employees, who focus on customers’ needs and provide them with individually customized solutions, help secure our success.

 

Corporate Divisions

Deutsche Post DHL offers integrated services and tailored, customer-focused solutions for managing and transporting letters, goods and information.

 

Post - eCommerce - Parcel

Deutsche Post transports letters and parcels in Germany and is a specialist for dialog marketing, the distribution of press products and end-to-end solutions for corporate communications. In Germany we operate a nationwide transport and delivery network. In addition we also transport letters and parcels across borders, serve domestic markets abroad and provide special services above and beyond transport.

 

Express

In the EXPRESS division, we transport urgent documents and goods reliably and on time from door to door. Our network spans more than 220 countries and territories, in which some 100,000 employees provide services for more than 2.7 million customers. As a global network operator that applies standardised processes, we are constantly optimising our service to keep our customer commitments and respond specifically to customers' wishes. All of this makes us the leading provider of international express services. 

 

Global Forwarding, Freight Division

The Global Forwarding and Freight business units are responsible within the Group for air, ocean and road freight transport. Our freight forwarding services not only include standardised transports but also multimodal and sector-specific solutions as well as individualised industrial projects.

Our business model is very asset-light, as it is based on the brokerage of transport services between our customers and freight carriers. This allows us to consolidate shipments and purchase cargo space at better conditions. Our global presence ensures network optimisation and the ability to meet the increasing demand for efficient.

 

Supply Chain

In our SUPPLY CHAIN division, DHL provides warehousing, managed transport and value-added services at every link in the supply chain for customers in a variety of industries. We also offer solutions for corporate information and communications management tailored precisely to the needs of our customers.

The division comprises the two business units of Supply Chain and Williams Lea

 

Corporate Responsibility

Corporate Responsibility is an integral part of our corporate strategy. With “Living Responsibility” as our motto, we focus on environmental protection (GoGreen), disaster management (GoHelp) and education (GoTeach) and support employee volunteerism (Global Volunteer Day, Living Responsibility Fund).