Since their establishment in 1962, Fuji Xerox has followed their basic philosophy of helping customers and society foster mutual understanding through better communications. They revolutionized office work with Xerography; the technology that allows duplicating information on paper. They have not only established an innovative business model focusing on a rental service—providing utility— rather than providing devices, but also offered a wide range of products and services to support customers in communications and creating values.

With recent diversification and globalization taking place in businesses and ever growing competition, improvement in work processes is required for faster decision-making. Times have changed in terms of doing business; companies are now collaborating with each other globally to move a project forward rather than handling everything themselves. It is becoming increasingly crucial to distribute and share information rapidly and accurately to develop an environment that allows creation of new knowledge. Communication not only supports businesses but also decides the changes they make.

As the rapid evolution of Information and Communication Technology (ICT) and Internet of Things (IoT) networks the world and diversifies media, the amount and types of distributed information have become ever larger. With their technologies and expertise that they have cultivated over the years in communications overall, Fuji Xerox provides the best means of converting necessary information into optimal formats as well as expediting its distribution and sharing. Their goal is to help customers resolve issues in every phase of their work and expanding their businesses, which includes optimizing overall work flow, reinforcing governance and strengthening their relationships with their own customers. Moreover, they will not only provide solutions to individual companies but also offer a new communications environment with a wider scope to local governments and communities.

In June 2015, they renewed the Fuji Xerox management structure. They will further grow their solutions and services businesses upon the solid corporate foundation they gained through the transformation of their business structure. As an industry leader in the Document Services and Communications field, Fuji Xerox aims at becoming a "true excellent company" —one who is recognized by customers and society as a partner who can solve business challenges on a global scale and support them create values.