Hope Through Health believes that communities can transform the dynamics of healthcare delivery. The involvement of community members ensures that programs respond directly to patient priorities. By empowering community members, they see a range of practical benefits including decreased stigma, increased capacity and skills of local community members, greater patient engagement, increased information sharing, and higher staff motivation. Simply put, active community engagement leads to the delivery of more responsive healthcare services with increased capacity of the community to hold the heathcare system accountable for the quality and effectiveness of care delivered. Their model is more than a medical program – it is a local response to the pandemic initiated, implemented and sustained by local community members.
Purpose
Vision
They envision a world in which high quality healthcare is available to all individuals regardless of their ability to pay, thereby promoting equity and human dignity.
Mission
To deliver efficient, effective, community-driven healthcare in neglected settings like Togo.
Model
They improve access to quality healthcare through strong partnerships and rigorous evaluation.
PARTNERSHIP
Partnership is one of Hope Through Health’s core operating principles. Hope Through Health establishes long-term partnerships with governments and communities in which all parties have an equal voice. Hope Through Health also partners with like-minded organizations and individuals in the field of global health delivery to adapt best practices for implementation in Togo.
ACCESS
Removing the barriers to accessing high quality health care is a core operating principle of Hope Through Health. Hope Through Health relies on a network of Community Health Workers, local community members recruited, trained and paid by Hope Through Health, to provide home-based care and support to patients. In a country where 7 out of 10 people do not have access to public health care, Community Health Workers break down geographic and financial access barriers and rebuild the community’s trust in the public health care system.
QUALITY
Hope Through Health believes that a strong national health care system is key to the long-term health and economic success of any nation. Hope Through Health works within public health centers to strengthen core management system that improve the provision of health care services. By providing training and mentoring in clinical care, as well as finance, operations and human resource systems management, Hope Through Health staff build the capacity of public sector staff to efficiently and effectively deliver quality health care.
EVALUATION
Hope Through Health rigorously collects, monitors and evaluates key data to inform continuous quality improvement. Hope Through Health employs a reporting dashboard and feedback loop process to facilitate timely review and discussion. More than 50 direct service providers collect data, which is compiled by a Togo-based Director. The trends and patterns are discussed monthly by all staff. Quarterly dashboards are prepared and shared with US-based staff and partners. New technology projects are in development to improve the efficiency of monitoring, evaluation and quality improvement practices.
