Ilunion BPO S.A.

In ILUNION Contact Center BPO they have more than 25 years of experience, offering Comprehensive Business Process Outsourcing Solutions, both Front Office and Back Office.

Experience and scope

They are experts in the Design and Integral Management of Contact Center Services through Multichannel Service Platforms and Services specialized in Document and Information Management. They cover the full spectrum of contact center services, both Inbound (Customer Service, Corporate Care, Information, Reservation and Sale of Products, Customer Complaint and Claim Service, Customer Retention / Loyalty, Prior Appointment, HelpDesk, etc.) and Outbound (Sale of products and services, Cross Selling and Up Selling, Customer Loyalty and Retention, Generation of Leads, Satisfaction Surveys, Collection Management, Visiting Concerts, etc.).

To the Contact Center Services they add they entire portfolio of BPO Solutions, from Specific Document Management Processes, such as mass document scanning or certified invoice scanning, such as outsourcing of complex BackOffice processes, such as Accounts Payable Departments or Payment Management Refunds

And all these services are performed in practically all sectors of activity, highlighting Public Administration, Health, Insurance, Tourism, Emergencies and Distribution, with several sector solutions that make us the ideal partner for their clients to trust us, so that they Let's take charge of your complex and fundamental processes.