IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.

Organizations have become increasingly technology driven and interdependent through an array of ever-changing collaborative business models.  Most generally referred to as ‘outsourcing’, these approaches include multi-sourcing, global business services, offshoring, nearshoring, robotic process automation (RPA), cloud-sourcing and many other variants.

Both opportunities and challenges have emerged from these changes: new technologies like SMAC have moved front and center; partners have become sources of not just efficiency, but innovation; security and privacy have taken on new urgency; and even the most basic management principles have begun to give way to new approaches led by a new generation of business leaders.

IAOP’s unique characteristic—core competency—is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations.