Background
ICL opened its doors in 2004 with the great aim of providing quality laboratory service all over Ethiopia. Based on this target ICL is now expanding its quality service through out Addis Ababa and the regional cities Bahir Dar, Mekelle, Hawassa,Adama,Gondar,Jimma, Dessie, Diredawa and Harrar.
With their main lab located in Kera around Bulgaria Mazoria and about 14 Patient Service Centers (PSC's), they serve more than 240 Health care centers through out the country.
Using a state of the art laboratory Information System a laboratory result is just a minute away to any part of the country. With their new 'Client Connect' Program, they place a highly advanced information system in their clients office that allows them to communicate with them directly - send request and receive results. In addition this system will allow their clients to offer a modernized, secured and efficient way of keeping patient records.
As a part of commitment to quality, ICL participates in international quality assurance program with American Proficiency Institutes three times a year.
ICL is the first and the only laboratory in Africa accredited by Joint commision International - USA on 2004, 2007,2010 and 2013 G.C.
Mission Statement
To contribute to the maintenance and enhancement of the quality of life by encompassing a system of human and physical resources designed to meet the changing health care needs of the population they serves.
Vision Statement
They aspire to be the best diagnostic laboratory in Africa and provide excellent world class quality Service.
Core Values
Customer-Focus: Their customers are at the heart of everything they do, with which they build lasting and collaborative relationships.
Integrity: At the heart of their work is doing what's right for customers and employees through unwavering commitment to honesty, loyalty, transparency and accountability.
Quality: They are determined to excellent service exceeding expectations.
Professionalism: They are identified by their commitment to teamwork, altruism, respect, confidentiality, and innovation in all their endeavors.
Safety: They value human life and health above all else and take action accordingly to maintain the safety of their workplaces and services.
