Maubere Security Lda began operations in Timor-Leste (East Timor) in January 2000. They are a Registered Business and Registered Security Service Provider. During these 10 years they have grown to become one of the larger organisations in Timor-Leste. Their East Timorese Managing Director and management structure oversee the employment and performance of 1,300 security personnel. They work for more than 100 clients at over 120 locations in Timor-Leste. Maubere Security have three expatriate advisors who provide commercial, administrative and operational advice and support, as required.
Their many clients include embassies, commercial businesses, NGOs, government and residential sites. This composition of clients should ensure the long-term viability of the business as a majority of sites have lengthy contracts or are committed to a long-term presence in Timor.
They are not affiliated to any political party or institution. Maubere Security have no relationship or allegiance to any societies, groups or associations, neither in Timor-Leste nor overseas.
Maubere Security is committed to expanding their current operations nationally, and now provide services to most districts.
Maubere Guards on duty at Ministry for Health compound in Comoro. The Maubere Security guards initially go through a three week, security guard specific training programme. In addition, the students receive training in first aid, emergency procedures and counter terrorism, as well as on their legal responsibilities as securty guards.
It is very important to Maubere Security that their clients are satisfied with their services. To ensure that all their personnel are capable of and confident in performing their client-related duties, they also provide additional skills-enhancing training where needed. If one of their guards should be absent for any reason, they will provide a qualified temporary replacement.
Their operating procedures can be changed or amended at any time to reflect changed requirements or threat levels.
Maubere Security have a dedicated Rapid Response Unit on call to respond to client emergencies, 24 hours a day, every day.
A measure of their ability to respond during emergencies was demonstrated in May 2006 when there was a virtual breakdown of law and order throughout Timor-Leste and especially in Dili. While most government and private organisations ceased to function during this crisis, Maubere Security continued to operate at near full capacity throughout the whole of the emergency, providing guarding services to all of their clients.
Maubere Supervisors inspecting guards at Australian Residential Compound. Their Mobile Supervisors monitor client sites regularly. They visit at random times every shift to ensure that their security officers are working in accordance with their terms of reference, and also to offer verbal and physical assistance and guidance.
Their Duty Manager also visit all client sites, randomly or on an ‘on call’ basis. He will occatinally be accompanied by the Operations Managers. These visits act as an interface between field operations and project management, and ensure their quality control standards are maintained.
They provide formal and on-the-job training to all employees to ensure appropriate workplace skills are achieved and maintained. On-going personal development and up-skilling is provided to company employees as appropriate or in response to client requests. English language training is also provided to their employees on an on-going basis.
Maubere Security has a company sponsored health scheme for all employees. They provide free medical services and pharmaceuticals to their employees and their families.
They have also introduced a superannuation scheme, so that their employees if injured on duty receive substantial and ongoing compensation and remuneration.
They are an equal opportunity employer. Maubere Security employ men and women solely on merit, regardless of the applicant’s background. Their management encourages the employment of women and they currently have female officers at embassies, banks, offices and in similar environments.
Maubere Security self insures against breakage, theft or loss when it is directly attributable to their guards' negligence. If established that actions of their guard(s) result in loss or damage to client property, Maubere Security compensate the client for such loss.
