At Maytree, they provide people in the midst of a suicidal crisis with the opportunity for rest and reflection, and give them the opportunity to stay in a calm, safe and relaxed environment. They can support four "guests" at a time. The service runs 24 hours a day, 365 days a year. The warm and friendly volunteers and staff team spend up to 77 hours with each guest over their stay, giving them the opportunity to talk through their fears, thoughts and troubles. On leaving, each guest receives a goodbye letter. This is a personal record written by a member of Maytree's staff team which reflects their stay, validates their struggles and honours their achievements.