Mission & Vision
The Mission of the Military Highway Water Supply Corporation is to provide plentiful, affordable, dependable, and quality water and wastewater service; to comply with all environmental and health standards; to improve the quality of life; to accommodate growth and new demand; and to maintain the public trust.
In carrying out this mission, the Corporation will:
- Exercise responsible fiscal management
- Ensure fair rates and charges
- Provide responsive and caring customer service
- Provide effective and efficient water and sewer operations
- Anticipate and respond to emergencies in a timely manner
- Ensure a fair and open process involving the public
- Promote ethical behavior in the conduct of business
- Provide a safe and healthy work environment
- Promote environmental responsibility and stewardship
Proud of the past, committed to the present, and dedicated to the future.
The Vision of Success is achieved through People, Performance, and Partnerships.
People
Customers. The Corporation is dedicated to providing customers and the communities served with courteous, quality, and timely service. Operations are conducted in an open and accountable manner to ensure that those served are fully aware of the activities undertaken and the policies adopted.
Employees. The Corporation attracts and retains a knowledgeable and motivated workforce. The most innovative initiatives are generated and implemented by employees, and the Corporation commits to recognizing and rewarding them for their exceptional contributions and teamwork. The Corporation respects, honors, and celebrates their diversity by creating a safe and welcoming environment that fosters growth and excellence.
Community and Economic Development. The Corporation actively supports community and economic development through an investment of resources to assist those in need. The ultimate goal is to assure that MHWSC promotes water as a reliable resource for job creation, economic investment, and an improved quality of life for customers and neighbors throughout the region.
Safety. The employees of MHWSC are the most valued asset, and the Corporation is committed to maintaining a safe and healthy working environment for them, and for anyone who may be affected by the work.
Performance
Water Supply. The Corporation provides a conservation and water supply strategy that meets regional needs. Implementing the plans makes sufficient supplies of water available during normal conditions and critical drought periods.
Water Services. Drinking water is delivered to the tap clear, pure, and ready to use whenever customers need it. The Corporation pursues continuous improvement of the service delivery model, utilizing the most efficient processes to provide high-quality water and wastewater service.
Water Quality and Environmental Stewardship. The water and wastewater operations and water protection programs are designed to protect public health and the environment. The Corporation is committed to protecting natural resources so that the region continues to be an ideal place to visit or to raise a family.
Fiscal Responsibility. The Corporation delivers exceptional value for every dollar and strives to always provide the most affordable water and sewer service. Transparent accounting and management of financial resources is fundamental to earning and maintaining the trust of the community served.
Partnerships
Commitment. The Corporation is genuinely committed to developing partnerships based on mutual respect and trust. The reputation as a valued partner is derived from the willingness to listen and to identify opportunities that build on the strengths of others. The Corporation is recognized as the provider of choice in the region and a model for small water and wastewater systems by peers
