Their Commitment to Quality Service

They recognise the diversity of our stakeholders. As such they are committed to provide our services without discrimination; irrespective of ethnic or regional origin, religion or gender and in accordance with the principles of diligence and fairness. In particular, we shall treat People Living With HIV and AIDS with respect and dignity, besides observing the internationally recognized GIPA Principles.

 

In all their dealings with you, you can expect them to:

Politely identify ourselves;
Serve you promptly;
Treat you with courtesy and respect;
Be fair and reasonable;
Provide you with clear, accurate and relevant information or inform you where to find it.
In all your dealings with us, we ask that you:

Tell them if you have special needs;
Be honest and straightforward;
Treat their staff with courtesy and respect;
Do not offer gifts, bribes, money or other favours to our staff.

Service Standards

They shall promptly respond to your requests;
All their services to you will be offered in a friendly and professional manner;
They will work with our stakeholders to continuously improve our services. They will educate, inform and do their best to fight HIV and AIDS and its impact.