NAN exists to help people deal with everyday problems. They provide access to advice, campaign on social issues and provide support for people and organisations. They provide a comprehensive online advice database, including many local services operating across Nottinghamshire. They also provide help through the innovative projects, helping people with mental health problems get help with money and debt and providing training on budgeting and money management skills.

They work with all kinds of people, from all walks of life, and they work hard to make sure every person using the services gets the help they need, when they need it. They don’t charge for these services, but they strive to maintain the highest quality standards. They signpost people to reputable advice providers, including Citizens Advice, and make sure the service providers they endorse meet the own high standards.

They aim to work in a way that reflects the diverse  communities they serve, that means they strive to reach out to as many people as they can, offering online, face to face and telephone advice. The vision is to act as an agent of positive change, working to build a better society and improve services through innovation. NAN can help with a range of issues, including debt, welfare benefits, housing, relationships and mediation, mental health, housing and employment. They can also help mprove money management skills and avoid pitfalls, like using high cost credit, signposting instead to affordable banking and credit through local credit union.

They  aim to help, whatever the advice needs.