RMA is the warm African sunrise that welcomes warmth, comfort and care to the lives they touch. Just like parents who care for their children, the brand promise of RMA is to be caring and compassionate so that clients can go through life’s challenges a little bit easier.
WHO THEY ARE
Founded on 1 June 1894, The Rand Mutual Assurance Company Limited (RMA) is a non-profit mutual assurance organisation which is owned by its policy holders. RMA operates in terms of section 30 of the Compensation for Occupational Injuries and Diseases Act, 130 of 1993 as amended, under license from the Minister of Labour. The RMA Group also operates under both short and long-term insurance licences issued by the Financial Services Board (FSB).
As an organisation that is compassionate and caring, RMA goes the extra mile to ensure that beneficiaries and their families receive the care and compensation they are entitled to when they have sustained either a work-related injury or occupational disease.
The core of RMA’s administration business is the receipt, adjudication and administration of workers’ compensation claims, including the payment of medical costs, once-off disability payments and the ongoing payment of pensions in the case of severe disability and death. RMA’s high level of service and quick claims turnaround is underpinned by a market-leading integrated claims management IT system that allows for paperless adjudication of claims.
Three additional operating entities form part of the RMA Group and are also indirect subsidiaries of RMA, namely: Rand Mutual Admin Services, Rand Mutual Technology Solutions and Rand Mutual Property Holding.
Rand Mutual Admin, a licensed Financial Service Provider with license no. 46113, provides a range of services that support the underwriting and administration of both the COID and insurance benefits.
RMA has a wide footprint and is easily accessible to its clients, claimants and other stakeholders through its head office in Johannesburg and regional walk-in branches located in Carletonville, Cape Town, Durban, eMalahleni, Johannesburg, Klerksdorp, Pretoria, Rustenburg and Welkom. In addition, RMA has satellite offices in Lesotho, Mthatha and Mozambique.
RMA is a Level 1 contributor to B-BBEE.
VISION
To be the leading insurance provider and administrator of employment injury- and health-related benefits and niche insurance solutions through a world-class integrated IT system.
MISSION
To provide quality, cost-effective and compassionate insurance services at the highest standard.
To deliver service excellence to all stakeholders taking into account global best practice.
To observe the highest standards of integrity and good governance practices at all times.
To optimally manage capital, reserves, provisions and other assets.
To develop, nurture and empower their staff to enable them to perform at their optimum output levels.
