Somtel Telecommunication Company was established in may 2009 in Hargisa. With the widest coverage by any telecom company in the region, Somtel’s network coverage and branches can be found in every region. It quickly rose to be one of East Africa’s leading telecommunication companies with its outstanding services which include latest technology in Mobile Data, money transferring service (E-Dahab), International roaming and so many other services.
Somtel’s mission is to deliver the best-in-class total customer experience domestically, and to deliver attractive products to its customers via its services and also to support the economic development in all the markets it operates in.
Somtel aspires to be the most admired telecom group in markets, and strives to consistently foster innovation in addition to deliver first-in-market technologies and get it to the hands of its subscribers wherever they are situated. This is evidenced by its expeditionary trials of being the first in the region to provide the Voip and 4G services.
Such diverse technological expertise has helped Somtel capture significant market share as it grows, with so many services, including video call, muraad bundles and Vas services it changed market dynamics and continued to provide affordable mobile internet access to customers.
Somtel performance and services have been widely recognized by the industry and it is rewarded tremendously by the loyalty of its customers everywhere.
With a commercial presence spread across Somali regions in Somalia, they are the leading telecommunications company in the Somalia, with over 6,000 employees providing a comprehensive range of mobile voice, data and mobile money services to over 4 million individual and business customers.
At Somtel, they see the future in the present – in their values and the way they conduct their business day by day. This means enchanting their customers and exceeding their expectations with world-class services. This is why they have developed a corporate culture that puts the customer at the center of the organization.
In the driver’s seat are their people of different backgrounds and thinking. They are creative and proactive, as they seek out the best and they expect the best. They aim to retain them by encouraging their employees to freely express their thoughts and reward them appropriately, making it known how much they are valued.
With this approach, Somtel has developed a high-achieving, highly result-oriented organizational culture. It is, after all, the richness of resources rather than the abundance of resources that will allow companies such as them to succeed in today’s global arena.
They seek to create economic and social value wherever they go. As conscientious business citizens, they regard their social, cultural and environmental responsibilities as sacred. Their commitment is demonstrated in community support and development programs in the country they operate in.
With an unstoppable drive and desire for growth, Somtel is providing limitless opportunities to its employees for career development and upward mobility. Their ability to acquire, develop and retain values based leaders is a legacy that has contributed to their sustained strong performance. As they look to accelerate their growth, they are building on this legacy to help them reach a new level of strength as a global organization.
