SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Their aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, their solutions are used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

SysAid’s solutions, built around and aligned with ITIL (the ITSM best practice framework formerly known as the IT Infrastructure Library) continue to evolve in accordance with new industry best practices, customer feedback, and new feature requests—a driving force behind the content of new SysAid releases. A key differentiator between SysAid and many other ITSM vendors is that SysAid provides direct communication channels to our R&D teams, enabling our customers to majorly influence the future direction of the product portfolio.