The Universalia Management Group Limited

Universalia is a management consulting firm. Universalia has been helping clients improve the performance of their organizations, their programs, and their people since 1980. They work with public and private sector clients all over the world. They specialize in monitoring and evaluation, strategic management, results-based management, institutional and organizational performance assessment, capacity building, and project management. They provide realistic solutions that meet clients’ objectives and budgets; that fit their vision, culture, and structure; and that can be implemented in their own environment. They are committed to sharing knowledge to improve the quality and the efficiency of their client’s projects, organisations and services. Universalia’s headquarters are in Montreal. They have over thirty permanent staff and a global network of associates. They work in more than 120 countries. They work in English, French, German, Hindi, Norwegian, Spanish and Arabic. APPROACH AND VALUES Universalia’s Approach: Expertise: For every assignment, Universalia selects a team leader and team members based on the expertise and experience required. They draw on their experienced in-house professional staff, their network of sector specialists, and subject matter experts from other organizations. Knowledge: In planning each assignment, they consult the best available resources, scan the latest literature, and assemble the most up-to-date information available to inform themselves and their clients. Customize: Universalia adapts its well-tested models and proven frameworks to fit the needs of each client and each specific assignment. Universalia’s Values: Quality: Universalia provides high quality services and products that meet or exceed professional standards. Teamwork: Universalia believes that strong teamwork directly contributes to client and staff satisfaction. They bring together people with complementary skills and maximize their combined talents. Innovation: Universalia believes that continuous innovation in their products and services sets them apart from their competitors. They are always in search of better solutions – and never assume that the ‘old way’ always works best. Profitability: Universalia manages its profits – to invest in the innovation and quality that keep their clients satisfied, to recruit and develop high quality staff, and to provide a return on investment that ensures the firm’s financial viability. Social Responsibility: Universalia acts in a socially responsible way with its clients, employees, shareholders, associates, and the communities in which they work and live. Universalia staff also volunteer their time with various local and international organizations.