Originally, founded in 1946 and headquartered in Hoofddorp, the Netherlands, TNT Express employs approximately 53,100 people worldwide. With own operations in 61 countries, TNT Express picks up and delivers documents, parcels and palletised freight through its operations, subcontractors and agents which are connected by road and air networks. The road networks are operated in Europe, the Middle East, Asia, Australia and South America. TNT Express’ European road network, which is unique, connects more than 40 countries through 19 road hubs and over 550 depots. Its international air network has a central air hub in Liège, Belgium, and a fleet of 50 aircraft connecting 71 airports globally. In addition, TNT Express utilises acquired capacity on commercial airlines to destinations worldwide, allowing for service to more than 200 countries.
TNT Express’ customers range from multinationals to small enterprise and are concentrated in the industrial, automotive, high-tech and healthcare industries. Small and medium-sized enterprises (SME) are an important part of TNT Express’ customer base. These customers have broadly distributed geographic (domestic, intra-Europe and intercontinental) and service demand. TNT Express’ sector specific value propositions and products, born from meeting the needs of larger customers, are also marketed to SMEs alongside more standardized products.
With more than two-thirds of its revenues generated in Europe, TNT Express has a robust position in the domestic and intra-European express market. TNT Express’ market share in both markets is estimated to have remained approximately the same as in 2012.
TNT Express operates in the Courier, Express and Parcel (CEP) market and collects, transports and delivers documents, parcels and palletised freight on a day-definite or time-definite basis. Its services are primarily classified by the speed, distance, weight and size of consignments. Whereas the majority of its shipments are between businesses (B2B), TNT Express also offers business-to-consumer (B2C)services to select key customers.
Within the CEP market, TNT Express provides Express and Economy Express products. The Express services are day-definite and delivered next-day or fastest-by-air for distances for which next-day is not possible. The Economy Express services are also day-definite and are delivered fastest-by-road, except for intercontinental deliveries which depend on air. For both Express and Economy Express products TNT Express has time-definite options for customers requiring delivery before a certain time (e.g. 12:00 pm). TNT Express also provides specialised or extremely urgent deliveries which include products such as same-day, value-added and non-standard freight services. Geographically, TNT Express differentiates between domestic, intra-regional and intercontinental shipments. It also differentiates between parcels and freight, with a cut-off point at 30 kilograms per consignment.
