Water Services Regulatory Board (WASREB)
The Water Services Regulatory Board (Wasreb) is a regulatory state corporation established by the Water Act 2002, this law was repealed by the Water 2016 operationalized in April 2017. Section 70 (1) of the Water Act 2016 established Wasreb with the main objective to protect the interests and rights of consumers in the provision of water services, while ensuring other stake-holders interests are also safeguarded.
Accordingly, Wasreb sets standards and enforces regulations that guide the sector in not only ensuring that consumers are protected and have access to efficient, affordable and sustainable services, but also, provide for financial sustainability of Water Service Providers (WSPs), by allowing financing of operations, capital cost recovery and a return on capital that sustains ser-vices through ongoing investments.
A proactive and dynamic water services regulator.
To provide a regulatory environment that facilitates efficiency effectiveness and equity in the provision of water services in line with the human right to water and sanitation.
Accountability: Responsible to the citizens in providing consumer protection.
Responsiveness: Respond to our stakeholders needs in a timely and effective way.
Integrity: Embrace professionalism based on honesty, truthfulness, and adherence to ethical principles in discharging our mandate.
Innovation: Seek out new possibilities and solutions to respond to regulatory challenges.
Teamwork: Work as a cohesive team and seek partnerships to achieve goals.