The Welcome Organisation adopts a non-judgemental approach to addressing homelessness issues. All of the services are based on the principles of harm reduction delivered through low-threshold services.  They are recognised for accepting people ‘where they are at’ as opposed to where others think they should be.

The Welcome Organisation grew up as a community initiative and the roots remain firmly in the community working with and for people affected by or at risk of homelessness. Many of the men and women who come to the Welcome Organisation have complex and multiple needs, including severe and enduring difficulties with physical and mental health and substance use.