Bill Hefley, Ph.D., COP

Professor and consultant with expertise in sourcing, service management, project management, corporate social responsibility, green IT, human capital management, organizational excellence/transformation/process improvement, and technology transition. Certified Outsourcing Professional (COP). Top Contributor to LinkedIn on Impact Sourcing and Corporate Responsibility. Currently: -- Clinical Professor at the Naveen Jindal School of Management at the University of Texas at Dallas. -- Founding Director, ITSqc, LLC -- Series Editor, Service Science series (Springer) -- Member of the US TAG for ISO 26000 - Social Responsibility, 2006-present Founding editor, interactions (ACM) Specialties: service science, service innovation, service value networks, human capital management, sourcing (including outsourcing/offshoring), eSourcing Capability Model (eSCM-CL, eSCM-SP), People CMM (P-CMM), corporate social responsibility (CSR), IT governance, IT Service Management, software engineering, process improvement, social impacts of computing, human-computer interaction (HCI), human factors, technology transfer