Global technology leader steering high-ROI strategic programs, consulting engagements, and sales pursuits that align with corporate mission and greater good. Comprehensive expertise spanning all lines of business in technology organizations to guide product innovation and best-in-class customer experience. CAREER ACHIEVEMENTS INCLUDE: - Held oversight of SuccessFactors marketing and solutions business operations, end-to-end marketing execution, and customer engagement during publication and launch campaign to promote Wall Street Journal best-selling book. - Conducted annual strategic planning, business performance, and prioritization of marketing and solutions spend. Owned high-visibility communication as integral part of charter influencing external engagement that drove revenue-enabling activity. - Built C-level trust in SuccessFactors outlining clear brand value to usurp competitors. Respected as connective tissue between product, marketing, and sales to create urgency and persistence with marquee customers. - Revolutionized product development engagement with customers during release cycle with direct impact to ACV. Piloted “Guerilla Innovation” initiative mobilizing processes and tools across large product organization to reimagine customer experience. - Supported acceleration of product adoption growth from 2019 to 2021 heading SuccessFactors Product Roadmap delivery. Led cross-departmental collaboration to build, communicate, and execute product management innovations. - Achieved world-class Customer NPS of 86% by leading and co-developing SuccessFactors “Reimagined Release Information Program” that transformed the delivery and execution of externally-facing software release information and product delivery.
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