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Mercy M.

Director of Nursing Services at Zambia Air Force

Master's DegreeAir Force Command College China


CAREER ACHIEVEMENTS • First Defence Force Medical Services Quality Assurance Coordinator- 1998 • Establishment of a Quality Assurance/ Quality Improvement department in the Defence Force Medical services of Zambia - Recognised & Awarded for Best Quality Improvement Manager-1998 - CBoH, - Received --Employee of the Year award -1998 • Recipient of Best Team Leader Award-1993 - UTH Hospital Management • Recipient of Best Overall student in Public Relations- 2011- CUZ • Involved in establishment of Nursing Directorate-2015, I managed to meet the deliverables before the deadline. My effort was recognised and I was rewarded with a promotion to Director of Nursing. • Recruitment & Retention of Human Resource • Developing of Defence Force Medical Services HIV/AIDS Strategic Plan- 2009/2019 • Development of Zambia Infection Prevention Guideline at National Level, various Standard Operation Procedure Manuals, and the Behaviour Change Communication- 2003-2019 • I have done consultancy work for MoH such as editing of VMMC procedure and trainer Manuals and assessment of VMMC sites among others that I delivered within the stated time frame- 2009- 2017 - MoH & Jhpiego. • Imparting knowledge & Skills to various Medical Personnel through conducting trainings, coaching and mentorship programs. • Providing technical support to medical personnel in various programs such as Emergency Neonatal Obstetrical care, Psychosocial Counselling, Post Stress Management, Quality Management, Data Management and Human Resource Management. • Supply Chain Management. • Adopted workable cost-effective performance management systems SUMMARY I have worked in the Ministry of Health, Ministry of Defence and Non Governmental Organisations, and therefore have experience working with people from different cultures. as I have a proven record of managing health facilities, policy making, financing, patient care, managing resources (human, material & financial resources) efficiently & effectively. In short, I am specialised in Managing Nursing & Midwifery, and Complete Hospital Administration involving technical, administrative and Human Resource.


  • reproductive health
  • systems
  • climate change
  • health systems
  • services
  • zambia
  • china
  • Sectors
  • Funders
  • Countries
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