Samantha Shah

• 15 years leadership plus experience at Healthcare, Property, and Casualty, and Information technology Services organizations playing key roles in Project Management, Operation Management, Delivery Management. • Provide effective leadership to the Project/Operations team and help achieve its goals by enhancing processes, improving efficiency, performance, and ensuring flawless execution of deliverables, leading to improved customer experience. • A result-driven innovative and dynamic Project Manager/Business Analyst, with over 10 years' experience in the software industry primarily on project management and data analytics. • A proven track record of working closely with onshore and offshore teams for successful and quality delivery • Recognized as a hands-on pro-active troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change, and implement new processes in challenging and diverse environments. • A strong leader with a deep commitment to human rights, social justice, and the alleviation of human suffering from man-made or natural disasters. • Ability to use different processes such as Lean, Agile to improve existing processes for quality, and on-time delivery. • Ability to collaborate with peers in both, business, and technical areas, to deliver optimal business process solutions, in line with corporate priorities and client requirements. • Exceptional ability to build productive relationships with clients, vendors, and user & cross-functional groups and lead a development team. • Solid business, communications, and presentation skills are adept at creating and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, web-based products, reports, project status reports, oral presentations, e-mails, etc.), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts. • High level of emotional intelligence. Exhibits leadership skills that nurture a culture of employee engagement, high performance, and loyalty.