Dutystation: Valencia, Spain
Functional responsibilities
Underthe overall supervision of UNOPS Programme Manager, with the guidance and underthe supervision of the Project Management Support - Specialist, the Facilities Assistant will work under the admin supervision of ICT Senior Assistant –Logisticswill be performing the following duties:
1.Food and Beverage Preparation
Prepare and serve coffee, tea, and other beverages to high-quality standards.
Handle simple food items, including pastries, sandwiches, and snacks, adhering to cafeteria guidelines and health standards.
Monitor and maintain the quality of food and beverages served.
Restock food, beverages, and supplies as needed throughout the day.
Monitor inventory levels and notify the supervisor of any shortages or needs for replenishment.
Clean and sanitize work areas, food handling areas, and serving stations.
Ensure tables, utensils, dishes, and equipment are clean and ready for use.
Clear tables promptly after use and ensure dining areas are clean and inviting.
Adhere to all health and safety regulations, maintaining a clean and hygienic environment.
Greeting customers warmly and assist with placing orders.
Provide excellent customer service, ensuring all diners have what they need for a pleasant experience.
Resolve customer complaints promptly or escalate them to the designated supervisor.
Operate automatic cash machine for efficient and hygienic transactions.
Set up seating arrangements and ensure the dining area is organized.
Assist in coordinating food distribution from external vendors to staff.
Facilitate an efficient dining environment, ensuring smooth operations during peak and quiet hours.
Participate in feedback sessions to improve offerings and services.
Provide support when catering services are contracted for specific events.
Ensure consistency in service delivery and address any deficiencies promptly.
Perform additional tasks as may be required and in line with the scope of services above.
Monitoring and Progress Controls
TheFacilities Assistant will ensure a high-quality and efficient cafeteriaservice. The work of the Facilities Assistant will result in increased customersatisfaction and an increase on the usage of the cafeteria service by theUNGSC, Valencia staff, through consistent preparation and delivery of qualitycoffee, beverages, and food items. The Facilities Assistant will maintain aclean, welcoming, and organized dining environment, improving overall staffengagement and use of the cafeteria. Ultimately, the Facilities Assistant willsupport the establishment of a reliable, efficient, and customer-focusedcafeteria.
Education/Experience/Language requirements
High school diploma or equivalent is required
Required:
A minimum of three years in the field of catering or related area.
Food Handler’s Certificate.
Desirable:
Technician in Catering Services Management degree
Fluency in English (write, read, speak) is required;
Fluency in Spanish (write, read, speak) is required;
Knowledge of another UN official language is desirable.
TOGETHER, WE BUILD THE FUTURE
UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.
Our mission is to help people build better lives and countries achieve peace and sustainable development.
We are proud of our people and embrace diversity and are committed to equal employment opportunities. Our workforce brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries from a range of backgrounds, and languages and have different gender identities, sexual orientations, and abilities.
We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.