JOB PURPOSE: This role will predominately involve the listing of new & donated items online for sale across multiple marketplaces. Working to set KPI’s you will ensure productivity rates are maintained & all listings meet the standards required. The role will involve product market research, price checking, trend awareness and quality control monitoring. You will be responsible for content writing, listing description & image regulation. You will be involved in the organising of inventory storage & all aspects of our online selling operations. To be successful in this role you must have an in-depth knowledge in the creation of a commercial listing. You will have excellent communication skills and be customer and sales focused.
DIMENSIONS OF THE ROLE:
• To maximise income from product listed online (new & donated)
• To work with the eCommerce Manager and Senior eCommerce listers to meet targets set. To be part of a listing team who will be prolific in high-speed listing.
• To work at pace with a clear focus on achieving KPI’s set.
• To embody Oxfam’s values of empowerment, inclusiveness, and accountability.
KEY RESPONSIBILITIES
• To list product onto multiple Marketplaces with a clear understanding of what sells where.
• To create a commercial listing that sells
• To write descriptions in line with guidelines ensuring listings are visible & accessible to a wide customer audience
• High levels of customer service. Ability to respond to messages from customers as appropriate.
• To work as part of a high achieving team listing accurate & visible listings to achieve KPI’s set
• To support in the organisation of both online and physical inventory
• To ensure all equipment is used appropriately, and Oxfam’s health and safety requirements are followed.
• To work collaboratively, continuously looking at ways to improve systems and operations
• Maintain high levels of housekeeping
• Perform other job-related duties as assigned
Experience, Knowledge & Competencies
Essential
• Self-Awareness
• Decisiveness
• Systems Thinking
In addition you will:
• Have experience of achieving KPI’s through commercial listings
• Work in line with Oxfam’s values of accountability, empowerment, and inclusiveness.
• Be an effective role model demonstrating high levels of performance and professionalism
• Be able to work together as a team supporting others when needed
• Manage workload with minimum supervision
• Have good verbal and written communication skills
• Have good time management skills
• Have an awareness of Health and Safety issues
• Have excellent IT Skills with a good knowledge of IT systems and various different types of hardware & software
Desirable
• Experience of working with and motivating volunteers
• Knowledge of photography
