Deliver excellent client service to applicants at all times, in full compliance with Immigration, Refugees and Citizenship Canada (IRCC) Statement of Work (SOW) and IRCC Service Standards.
Assist in providing accurate client information, including distribution of application forms, information sheets, and visa requirement checklists.
Support the call centre operations (telephone, emails, chats) by offering timely and accurate information to clients.
Provide assistance with Value-Added Services, ensuring clients are well-informed of any updates to visa requirements or submission procedures.
Facilitate the secure and timely delivery of applications and passports between the Visa Application Centre (VAC) and the IRCC Visa Office.
Maintain a professional appearance and a migrant-friendly, respectful demeanor at all times.
Foster positive working relationships with IOM’s Lead VAC Partner (VFS Global) and IRCC staff at the local level.
Promptly inform management of any operational issues and actively contribute suggestions for improving efficiency and client service delivery.
Comply with the following IOM policies and procedures:
Policy for a Respectful Working Environment
Confidentiality Agreement
Data Protection Manual
Standards of Conduct
Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (PSEA)
Policy on Reporting Irregular Practices, Wrongdoing and Misconduct
Perform any other duties as assigned by the Team Leader, Chief of Mission, Sub-Regional Coordinator, Regional Manager, or the FMS/IBM Unit at IOM Headquarters.
Qualifications
Education and Experience:
Currently enrolled in the final academic year of a first-level university degree program, enrolled in a second-level degree program, or recently graduated from an accredited institution—preferably in English/French languages, computer sciences, or a related field.
Languages:
Fluency in French and Arabic is required.
Good command of English is an asset.
Deadline: August 1, 2025
About the Organization
About IOM
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
With 132 member states, a further 17 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.
IOM works in the four broad areas of migration management:
Migration and development
Facilitating migration
Regulating migration
Forced migration.
IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants' rights, migration health and the gender dimension of migration.
Start your application
Applications for this position must be completed on the recruiting organization's website.
