Change Management Communications Senior Officer

Job Description

Pact Overview
At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.

Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

Department Overview
The Change Management Communications Senior Officer is located in the Strategy Realization Office in the Office of the CEO. The Strategy Realization Office has been created to ensure Pact’s new strategy is achieved. The Strategy Realization Office consists of a small team of professionals dedicated to supporting Pact’s Senior Leadership Team with the execution of Pact’s Strategic Plan. The team consists of a Senior Director for Strategy Realization and Change Management, a Program Management Officer and a Change Management Communications Senior Officer. The Strategy Realization Office interacts with staff from a wide cross-section of the organization and leads efforts on change management and strategy realization.

Position Purpose

Pact has adopted a new strategic plan that will require the organization to fundamentally transform itself. To succeed in its transformation, Pact will need to shift individual and collective mindsets and behaviors to intentionally develop widespread understanding, commitment, and alignment to Pact’s future state. The Change Management Communications Senior Officer position will coordinate and oversee the development and execution of a transformation engagement strategy under the supervision of the Senior Director for Strategy Realization and Change Management.

As a key member of the Strategy Realization Office, the Change Management Communications Senior Officer supports initiatives and communication efforts as part of Pact’s strategy execution. The Change Management Communications Senior Officer provides vital support to the realization of Pact’s strategy and will work closely with the C-suite and in close collaboration with the Integrated Communications Department on change management and internal communications.

This is an exciting opportunity to join a path-breaking organization at the cutting edge of ‘doing development differently’ aiming to transform itself to achieve greater impact in reducing poverty, improving health and livelihoods, through a systems approach to identifying root causes and helping people build their own solutions and take ownership of their future. For anyone wanting to make their mark in international development and contribute to achieving the vision of a truly innovative organization, this job is for you!

Role Summary:

As the Change Management Communications Senior Officer for the Strategy Realization Office, you will support the planning, development, execution and socialization of organization-wide initiatives and campaigns to help execute Pact’s new strategy to transform into a Fourth Sector Organization. This will include developing and implementing a communication campaign to convey key messages about the strategy and transformation to raise awareness and secure commitment among staff across the organization. This work will be in support the execution of an organization-wide, multi-year change management and culture realization strategy currently being implemented. This will involve, but not be limited to, providing strategic direction on internal initiatives, as well as advising and counseling C-suite leaders. In this effort you will be responsible for liaising with the Integrated Communications Team to manage the day-to-day execution of internal communications efforts related to the transformation and coordinate with teams at Pact’s HQ and global network. This position reports to the Senior Director for Strategy Realization and Change Management.

Key Responsibilities
Under the Senior Director for Strategy Realization and Change Management, lead day-to-day employee engagement activities to support Pact’s strategy realization, including:

Employee Engagement to Support Change Management

Working in close collaboration with the Integrated Communications Department, manage the execution of change management communications to support realization of Pact Strategic Plan, including:

· Contribute to the planning and development of an overarching change management communications campaign to advance Pact’s strategy realization efforts, and manage its operational and tactical execution

· Engage with internal stakeholders to establish change agents and “change sponsors” among Pact teams

· Work with the Integrated Communications Department to ensure that all internal communications carry relevant strategy and transformation messaging

· Provide change management communications and engagement counsel and support to senior leaders, departments directors and/or strategic initiative leads on strategy and transformation work

· Ensure the execution of the engagement strategy/campaign to support the transformation is consistent with and aligned with the wider global communications strategy developed by the Integrated Communications team.

· Liaise with Pact HQ Strategic Priority leads/Global teams to capture ‘success stories’ related to the transformation.

· Work with Integrated Communications to produce material for the digital displays in Washington DC to promote strategy and transformation awareness.

· Coordinate with Strategic Priority leads, Program Delivery, Country Offices and other parts of Pact to ensure consistent, impactful and timely communications related to the strategy, including via Mosaic, Pact’s intranet channel.

· Manage the Mosaic Transformation pages to ensure that strategy and transformation communications materials are appropriately curated, and the Mosaic page is being used as one vehicle to support the execution of the Integrated Communications strategy/campaign

· Collaborate closely with Pact’s C-suite in managing the execution of communications initiatives related to the strategy and transformation.

· Provide counsel and work with Integrated Communications to leverage and develop innovative staff engagement channels and platforms to promote the strategy and transformation.

· As part of the Transformation Communications Strategy/Campaign, develop and manage the creation of all transformation internal communications collateral, and correspondences (including but not limited to: emails, blog posts, newsletters/quarterly update, town halls, intranet collaboration space management)

· Work with Integrated Communications to integrate “change” messaging into existing and new staff engagement channels

· Develop and manage editorial and content for C-suite change communications in close collaboration with the Integrated Communications Department

· Consult and coach strategic initiative leads on change management communication opportunities

· Work with the Integrated Communications Department to develop an externally facing communications strategy that engages with the wider development community to enlist support for Pact’s strategy and transformation and help shape the nature of development practice

· Define and measure success metrics and monitor change progress, including indicators of adoptions, socialization, and morale

Knowledge and Skills:

• Proven experience in an internal communication, or change management communications capacity, either in an agency, in-house, or as a consultant
• Experience undertaking repositioning processes in a large organization, and knowledge of change management principles, methodologies and tools
• Excellent communication skills, both written and verbal
• Proven ability to manage communications for C-suite leadership and provide high-level strategic counsel on employee engagement efforts
• Track-record of creating and/or leveraging effective communications channels for 2-way engagement – including digital and social channels
• Ability to clearly articulate and customize messages to a very culturally diverse and geographically dispersed workforce
• Flexible and adaptable; Comfortable working with ambiguous scenarios with the ability to pivot directions as needed
• Forward looking with a holistic approach
• Excellent inter-personal skills with the ability to work effectively at all levels in an organization and support various stakeholders
• Ability to sell ideas with persuasion and good marketing skills
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Familiarity working with and collaborating with outside consultants
• Experience working in a global non-governmental organization a plus

Foreign language experience -especially French or Spanish – a plus

Requirements:

• Bachelor’s degree, preferably in the fields of communication, development, business, or a related field
• At least 5+ years of experience in internal communications, change management, public relations, public affairs or related roles
• Any relevant marketing certifications/qualifications an advantage
• Change Management or equivalent certification an advantage
  

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

About the Organization

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.
Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.