Communications and User Engagement - Intern

Job Description

Work Location

• HQ-Based

Expected Duration

• 3 months, extendable

Duties and Responsibilities

Background

• The International Trade Centre (ITC) is the joint cooperation agency of the WTO and the UN for trade-related technical assistance.
• ITC assists developing countries to enhance international competitiveness, seize market opportunities, and increase exports.
• The Trade and Market Intelligence (TMI) section develops online tools for strategic and operational market research, analyzing products, markets, and trade performance.
• Trade Map (TM) is ITC’s flagship tool providing trade statistics and market analysis.
• TMI is revamping TM to improve the user experience with a modern interface, enhanced features, and updated guidance materials.
• The intern will support communications, user engagement, promotional content creation, and launch event preparation for the new TM beta.

Responsibilities

Support Communications and Promotion

• Support the development and implementation of the communications and promotional plan for the new TM beta launch
• Create promotional materials (visuals, brochures, infographics) aligned with the new interface, including content for social media channels
• Produce launch-related videos, including promotional clips, updated user guides, and guided tour demonstrations
• Support preparation and organization of the TM beta launch event

Support User Engagement and Feedback

• Update user guides, help pages, and tutorial videos to reflect the new platform features
• Assist in conducting and compiling results of user testing, collecting feedback, documenting findings, and suggesting improvements
• Assist in user communication for the beta launch, respond to queries, and ensure timely follow-up

Qualifications/Special Skills

Education

• At the time of application, applicants must meet one of the following:
• • Enrolled in the final academic year of a first university degree program (minimum Bachelor’s level or equivalent)
  • Enrolled in a graduate school program (second university degree or higher)
  • Graduated with a university degree and must commence the internship within one year of graduation
• Relevant fields: international trade, economics, business, marketing, communications, or similar

Competencies and Experience

• Understanding of international trade and data; experience using Trade Map or similar tools is an asset
• Skills in creating multimedia content, including videos and promotional materials for social media
• Experience in communications and/or marketing, preferably for digital platforms
• Experience in gathering and analyzing user feedback and translating it into actionable recommendations is desirable
• Experience organizing or supporting events, including virtual events, is an asset

Languages

• Fluency in written and spoken English is required
• Strong communication, writing, and organizational skills
• Ability to work independently and collaboratively in a multicultural environment
• Creativity and attention to detail in producing communication materials

Additional Information / Learning Elements

• Acquire hands-on experience in preparing and launching a major trade analysis tool
• Strengthen skills in communications, marketing, user engagement, and multimedia content creation
• Deepen understanding of trade data analysis and the needs of international user groups
• Gain experience in ITC’s work and deepen knowledge of its mission and goals

Intern Specific Text

• Interns are not financially remunerated by the United Nations
• Costs for travel, visas, accommodation, and living expenses are the responsibility of interns or sponsoring institutions
• Non-citizens or non-permanent residents may require a visa and work/employment authorization
• Successful candidates should discuss specific visa requirements before accepting the internship offer

Deadline : Sep 12, 2025