Terms of Reference
Position: Director of Global Supply Chain & Operations
Location: London, Lyon, or Washington, DC with regular travel to the field (up to 20%)
Reports to: Chief Financial Officer
Direct Reports: Global Operations Coordinators, Global IT Manager; and indirect management of Regional Operations Managers[1]
About RI
Relief International is a leading nonprofit organization working in 18 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.
Relief International includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RI-France and RI-Europe. Under our alliance agreement, we operate as a single, shared management structure.
Position in Brief
The Director of Global Supply Chain & Operations is responsible for the high quality, efficient, and compliant execution of Relief International offices and field operations. This encompasses operations at the global, regional and country offices, including supply chain, logistics, travel, insurances, facilities, administration, etc. and incorporates ensuring that the staff at all levels are trained and managed to perform their responsibilities at a high level.
Scope
The Director of Global Supply Chain & Operations is responsible for setting strategy, policy and processes for the efficient, effective and compliant execution of supply chain and operations, especially field operations, including procurement, inventory management, logistics, administrative processes, office premises, travel, insurances, etc. This includes leading regional operations personnel who ensure adequate capacity at the country level, driving compliance at the country level, ensuring adequate support for these functions at the regional level, and managing operations and IT staff for the global support offices.
The scope of Operations is broad. Traced to the country level, it includes supply chain management, logistics, offices and work tools, assets and insurance, staff movement, execution of safety and security preparedness, travel, IT; and administration, as well as the policies, procedures and personnel to execute all of these elements in an efficient, safe and compliant manner for ongoing programming and rapid deployment situations. This mandate does NOT include program planning or management. Rather, Operations works in close coordination with Programs to ensure that program team members have the rights tools and support available at the right time and place to be able to do their jobs and, indeed, that the team members are able to get to the right place at the right time. Therefore, it will require close cooperation throughout the project life cycle, from design to close-out.
The Director of Global Supply Chain & Operations will have direct line management for the Global Operations team who develop and document global policies and standards for processes; support global office initiatives and provide capacity building to regional and country level operations colleagues.
Key Performance Areas
Team Development/Leadership
Technical Leadership
QUALIFICATIONS AND REQUIREMENTS:
This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment.
Applicants should possess:
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:
Detail That May Be Shared Later
(NOTE TO INTERNAL REVIEWERS: this is additional information assembled during the Tor development process. Too much detail to put in the TOR, but it may be useful later. So, it’s still in this document so it won’t be lost. But it won’t be shared with the TOR – at least not initially. NW)
Detail on country Level activities that fall in this responsibility area
Global Supply Chain & Operations Team Structure
Position
Key responsibilities
Reporting line
Global Director
· Define strategy, policy, and processes
· Manage for effective execution across the organization
CFO
Global Operations Coordinators
· Support operations at GSO offices
· Ensure adequate capacity at the Regional level
To Director of Global Supply Chain & Operations
GSO IT Manager
· Set standards, policy and processes for global IT
· Manage IT team to provide effective support on systems and software
To Director of Global Supply Chain & Operations
*Regional Operations Managers
· Support operations at the RSO offices
· Ensure adequate capacity at the Country level
Direct to RD
Indirect to Director of Global Supply Chain & Operations
Country Operations
Managers
· Manage operations at the Country level in line with the Operations strategy, policy, and processes established at the global level.
Direct to Country Director
Indirect to Regional Operations
[1] Note: in some cases, the Regional Operations staff may be someone sitting at the Global level with responsibilities for both Global responsibilities and a region or portion of a region. This is currently the case.
About RI
Relief International is a leading nonprofit organization working in 18 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.
Relief International includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RIFrance and RI-Europe. Under our alliance agreement, we operate as a single, shared management structure.