Job Description
Devex Talent Solutions is assisting Corporación Andina de Fomento - Development Bank of Latin America and the Caribbean (CAF) in their search for an Employee Experience Senior Specialist. This position is a local hire and may be based in Brazil, Colombia, Paraguay, Peru, or Trinidad and Tobago, provided the candidate is a national of the country and based there. Relocation is not required.
Reports to: Human Capital Project Management Lead
Area: Human Capital
Contract Type: 3-year fixed-term contract
Role Purpose
Lead the transformation of employee experience (EX) within the organization, ensuring that the adoption of SAP SuccessFactors and other HCM solutions is intuitive, efficient, and user-centered. Apply design thinking and customer-centric design methodologies to optimize HR processes, fostering a seamless digital experience aligned with the organizational strategy.
Key Responsibilities
- Design and optimize the user experience in digital HR processes, ensuring platforms like SAP SuccessFactors are intuitive, efficient, and aligned with talent needs.
- Apply process reengineering in HR through design thinking and user-centered design to improve HCM tool accessibility and usability.
- Map and enhance employee journeys across digital platforms, including onboarding, performance, development, and compensation.
- Implement digital communication and engagement strategies to facilitate the adoption of SuccessFactors and promote effective interaction with the platform.
- Measure and manage employee experience through usability, engagement, and satisfaction metrics, applying advanced analytics to inform decision-making.
- Work in synergy with HR, IT, and Change Management to ensure a digital experience aligned with organizational culture and strategic goals.
- Drive continuous improvement of SuccessFactors modules based on user feedback and best practices in digital HR experience.
Role Requirements
Education:
- Degree in Organizational Psychology, Business Administration, Human Resources, or related fields.
- Specialization in Employee Experience, Digital Transformation, or Service Design.
- Certifications in Design Thinking, UX/UI, or Process Reengineering (Lean, Six Sigma) are highly valued.
Experience:
- 5+ years in roles related to Employee Experience, HR Digital Transformation, or HR Process Reengineering.
- Experience implementing and improving HCM platforms (SAP SuccessFactors, Workday, Oracle HCM) with a user experience (UX/UI) focus.
- Knowledge of digital experience design methodologies and HR process optimization.
Technical Skills:
- Experience in design thinking and user-centered design applied to digital HR experience.
- Advanced proficiency in HCM tools (SuccessFactors, Workday, Oracle HCM).
- Ability to analyze engagement, usability, and satisfaction metrics on digital platforms.
- Implementation of agile methodologies in HR process optimization.
Languages: Advanced Spanish and English. Portuguese is a plus.
