Global Operations Manager

Job Description

Job Summary

The Global Operations Manager will play a key role in overseeing and evolving Digital Green’s systems, policies, and processes to support the organization and staff effectively. In addition to managing and updating existing global processes and systems, the Global Operations Manager will also scope and implement new initiatives. Reporting to the Director of Operations & Organizational Effectiveness, this new role will be a critical member of the Internal Operations team, liaising with team members in the US, Ethiopia, India, and Kenya. The ideal candidate will be an operations wizard who truly enjoys using systems and developing processes to make life easier, thrives in a collaborative (and remote) environment, and is a strong problem-solver and dedicated implementer.

This position can be based in Ethiopia, Kenya, India or the US. Within the US the position is remote and the individual may be based out of the following states: California, Nevada, Kansas, Washington D.C., Washington, Pennsylvania, Virginia, Maryland, New York, or Texas.

Key Responsibilities

Operations Policies, Processes, and Systems

• Manage regular updates and communication of global policies, e.g. travel, procurement
• Support selection and roll-out of new systems for travel/expense, procurement, etc.
• Prepare/deliver trainings on internal policies and processes, coordinating with in-country staff to ensure consistency
• Partner with internal stakeholders to develop and improve processes

Procurement & Vendor Management

• Oversee global procurement process and toolkit; collaborate with country teams to ensure consistency/compliance and implement improvements
• Review and approve vendor selection documents to ensure compliance with organizational and donor requirements
• Draft contracts as needed; liaise with our Legal team to refine the contracting process and documentation
• Maintain procurement documentation and manage US vendors

Internal Communications & Knowledge Management

• Support launch and maintenance of the intranet
• Coordinate monthly all-team calls. This includes scheduling calls and providing support to plan agendas, prepare materials, and coordinate follow-up as needed.
• Manage monthly internal newsletter. This includes sourcing material, writing, layout, and editing.
• Strengthen internal collaboration/knowledge management by working with various teams to improve the utilization of our file-sharing system (Box) and other productivity tools

Internal Operations Team Coordination & Management

• Manage quarterly team review process, ensuring data aggregation is completed
• Manage and update the Rhythm of the Business Operations calendar, ensuring all tasks are complete
• Support internal audit with required information/documentation
• Work with our in-country Operations team to continuously improve the efficiency and integrity of processes
• Supervision of one staff member

Qualifications

• Bachelor’s Degree, or equivalent work experience
• 4+ years in a similar operational role
• Experience developing and implementing organizational policies and processes
• Experience with or interest in using systems to support processes
• Tech-savvy; experience with intranet and / or workplace communication tools a plus
• Experience supervising and/or mentoring staff
• Outstanding written and verbal communication skills, and a collaborative mindset
• Creative thinking and problem-solving skills
• Excellent time management and prioritization skills
• Demonstrated ability to adapt and thrive in a fast-paced, growing organization
• Experience or interest in working in diverse teams, including across cultures / countries / time zones
• Willingness to work outside of normal business hours (to accommodate meetings with international colleagues)
• An interest in (or passion for) Digital Green’s mission!

About the Organization

Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.

So far, Digital Green has reached 2.5 million rural community members across over 8,000 villages in India, Ethiopia, Afghanistan, Ghana, Niger and Tanzania. Collaborating with over 20 partners, Digital Green has helped facilitate the production and dissemination of over 7,000 localized videos in 50 languages. In addition to this, through our online training courseware, we have trained 17,000 frontline workers, 7,000 of whom have been trained through mobile applications. Digital Green operates from offices in San Francisco, New Delhi, Addis Ababa and Washington, DC. Digital Green is a 501(c)(3) nonprofit organization in the US. For more information, please visit Digital Green’s website: www.digitalgreen.org.

Digital Green is entering an exciting phase of development as it expands its activities to additional countries in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story. This is an exciting opportunity to join Digital Green’s new and growing team, supporting our ongoing programs, country expansion and start-up operations.