Job Description
We are seeking motivated and detail-oriented early-career professionals to join our Humanitarian Operations Center (HOC) support team. These individuals will play a critical role in maintaining 24/7 situational awareness and coordination across global operational sites. This position is ideal for early stage professionals with 3–5 years of experience, particularly those with a background in international humanitarian efforts, NGOs, or governmental agencies. Successful candidates will thrive in dynamic, high-stakes environments where effective communication, critical thinking, and mission support are essential.
Roles & Responsibilities
- Provide round-the-clock operational monitoring and communications support within the HOC across assigned sites.
- Maintain situational awareness of global operations and ensure accurate and timely reporting of incidents and events.
- Coordinate and communicate effectively with internal teams, field staff, and partner organizations.
- Monitor information sources, news feeds, and emergency alerts to support proactive risk assessments.
- Maintain detailed logs, prepare shift reports, and support escalation protocols as needed.
- Operate and maintain communication tools, software platforms, and operations center equipment.
- Contribute to the development and refinement of HOC standard operating procedures (SOPs).
- Support incident response and crisis management efforts in real-time.
- Participate in regular training and readiness exercises to maintain operational effectiveness.
Basic Qualifications
- A good teammate and those willing to problem solve in real time.
- Bachelor’s degree in international relations, political science, emergency management, or a related field preferred, or equivalent professional experience.
- 3–5 years of experience in operations, security, or communications support preferred; those looking to enter into the field will be trained.
- Experience supporting field operations in conflict zones, disaster response, or high-risk environments i.e., middle east region preferred, but not required.
- Demonstrated ability to operate in fast-paced, high-pressure environments.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office and experience with situational awareness or incident management tools.
- Willingness to work rotating shifts, including nights, weekends, and holidays, in support of 24/7 operations.
- Able to travel or deploy to international field locations as needed.
- Must be a U.S. Citizen.
Preferred Qualifications
- Prior experience with major international NGOs (e.g., Save the Children, Doctors Without Borders, CARE) and/or United Nations agencies (e.g., UNICEF, UNHCR, UN Women) strongly preferred.
- Familiarity with global security dynamics and risk assessment frameworks.
- Experience in an operations center, dispatch, or emergency management environment.
- Multilingual abilities, especially in high-risk regional languages (Arabic strongly preferred)
- Previous deployment or field experience in austere or conflict-affected environments.
- Certification in emergency management, security operations, or crisis communications (e.g., ICS, NIMS, CEM).
SRS is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
About the Organization
Safe Reach Solutions, LLC, (SRS) a trusted provider of operational and security support services, delivers expert planning, logistics, and strategic support to organizations operating in some of the world’s most challenging environments. Whether supporting commercial ventures, government missions, or humanitarian operations, we specialize in crafting tailored solutions that meet real-time, on-the-ground demands with precision, adaptability, and integrity.
