Job Description
Duties and Responsibilities
The United Nations (UN) Office for the Coordination of Humanitarian Affairs (OCHA) is part of the UN Secretariat, responsible for bringing together humanitarian actors to ensure a coordinated response to emergencies.
OCHA also ensures a framework within which each actor can contribute to the overall response efforts.
OCHA’s mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors to:
- alleviate human suffering in disasters and emergencies,
- advocate for the rights of people in need,
- promote preparedness and prevention, and
- facilitate sustainable solutions.
OCHA ROMENA in Amman - Administration Unit seeks a highly motivated and creative individual to join its Administrative Team as an ICT Intern.
The main duties and responsibilities of the Intern would be the following:
Technical Infrastructure and Systems Support
- Assisting in ensuring seamless functionality of hardware and software systems.
- Supporting the technical infrastructure.
- Helping maintain a secure and efficient operating environment for OCHA staff in Amman.
Hardware Setup, Maintenance, and Event Support
- Supporting the installation, configuration, and routine maintenance of computer systems and peripherals, including desktops, laptops, printers, and mobile devices.
- Assisting in setting up workstations for staff, ensuring compliance with established hardware standards and software deployment procedures.
- Supporting the preparation and provision of ICT equipment.
- Providing technical assistance during meetings, training sessions, and conferences.
Applications Support and Connectivity
- Contributing to the administration of office applications, file-sharing services, and connectivity tools.
- Ensuring stable access to the internet, email, and enterprise systems.
- Assisting in monitoring system performance, reporting issues, and applying solutions under guidance.
- Supporting the implementation of cybersecurity practices, including malware protection, secure data handling, and backup procedures.
Asset Management, Helpdesk Support, and Operational Assistance
- Helping maintain ICT inventory records and track asset movement.
- Supporting documentation processes related to ICT supplies and infrastructure.
- Participating in helpdesk functions, responding to staff requests, logging incidents, and following up on resolution status.
- Supporting other responsibilities that contribute to the overall efficiency of the ICT function and its alignment with the mission of OCHA in the region.
Qualifications / Special skills
Applicants must meet one of the following requirements:
(a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in Information Technology, Computer Science, Communications, or a related field.
(b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent) in Information Technology, Computer Science, Communications, or a related field.
Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study in Information Technology, Computer Science, or Communications is required.
- Good knowledge of Microsoft 365 and any similar ICT software is required.
- Candidates will be assessed based on their Personal History Profile (PHP).
- Individual interviews may be conducted by the Hiring Manager directly for further consideration.
A complete online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.
The Cover Note must include:
- Title of degree you are currently pursuing.
- Graduation date (when you will graduate from the programme).
- IT skills and programmes in which you are proficient.
- Explanation of why you are the best candidate for the internship position.
In your Personal History Profile, be sure to include:
- All past work experience (if any).
- IT skills.
- Three (3) references.
Due to the high volume of applications received, only successful candidates will be contacted.
Languages
English and French are the official working languages of the United Nations Secretariat.
For this internship, fluency in English and Arabic is required.
DEADLINE: SEPTEMBER 21, 2025
