ICT Senior Assistant

Job Description

• Assist the ICT officer to develop/implement ICT Plan.
• Supervise hardware maintenance provided by vendors.

• Administration and maintenance of MS Windows Server 2008/2012 Server.
• Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
• Maintenance of workstations, printer/copiers and ICT equipment.
• Management and administration of UNOPS data backup system.
• Maintenance of Cisco and Dell WAN/LAN equipment.
• Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
• Administration and maintenance PABX system.
• Maintenance of Video and Audio conferencing equipment and ICT equipment.

• Install the workstation and require ICT facilities for users.
• Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
• Support desktop operating system, standard Windows software, and various UNOPS customized systems.
• Support G Suite Applications and related issues
• Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
• Propose tools and methods for improving the desktop working environment
• Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
• Assist the ICT team on finding out solutions for the ICT related issues.

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts.
• Provide management escalation and client notification of technology issues, as needed.
• Perform other related duties as required.

• Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.
• Informed the ICT Senior officer about frequent issues.
• Report to ICT Senior officer immediately whenever there are errors on critical network equipment.

• The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.

• Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.

Impact of Results

Monitoring & Process Controls

• Implementation of Security policies
• Effective security measurement
• Facilitation of security knowledge sharing

• High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset

• 5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively
• Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements

• Full working knowledge in written and oral English and fluency in Myanmar language required.
• Knowledge of another official UNOPS language is an asset.

About the Organization

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

More information