The United Nations Office for Project Services (UNOPS) Hub in Amman was established in Amman in late 2006. Its aim is to provide the United Nations sister agencies and the humanitarian and development sectors within the Region with professional project implementation services.
UNOPS is the largest service provider in the United Nations system, working on behalf of more than 30 UN departments and organizations. UNOPS Hub in Amman services the needs of Jordan, Iraq, Lebanon, Yemen, Syria and Turkey, working together with the Governments, International Donors, UN Agencies, and others. As the implementing arm of the UN, UNOPS Hub in Amman manages projects and provides specialized project-management services.
UNOPS Hub in Amman supports UNOPS service provision and implementation in Jordan. It provides a range of project management and related services to its clients and partners. The current projects combine logistics, procurement, contract management, personnel recruitment and administration/financial management, institutional reforms and governance strengthening, training, security technology, borders and crossings, and Infrastructure.
Job-Specific Information
Under the overall guidance and supervision of the Head of Support Services, the Information and Communication Technology (ICT) Specialist will lead, coordinate and supervise the ICT Unit and all its areas of work, including services, systems, and projects. They ensure the provision of efficient ICT support services to AMM hub and project personnel in accordance with UNOPS Regulations, Rules, and Policies. In the discharge of their duties, the ICT Specialist liaises with the HQ ICT Team in order to ensure a coordinated approach to infrastructure management and user support.
Functional ResponsibilitiesImplementation of ICT operational strategies
Undertakes managerial and supervisory responsibilities
Provides efficient and effective ICT management and administration
Ensures efficient network administration
Provides effective telecommunications service
Support to knowledge building, advisory and knowledge sharing
Identifies introduces, and maintains software applications
Ensure full compliance of ICT activities with UNOPS strategies, regulations, rules, and policies.Coordinate with HQ ICT Team to ensure that standard UNOPS ICT policies are applied.
Contribute to the office’s ICT business processes mapping and to the elaboration of internal procedures in ICT, in consultation with the direct supervisor and office management.
Pro-active evaluation of system performance, identifying areas of inefficiencies and potential problems.
Analyze and evaluate information technology capacity and requirement of the office in terms of updating hardware and software to acceptable global levels. Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.
Research supplier offers and, in collaboration with supervisor and Procurement Unit, initiate the change of supplier, if applicable/appropriate.
Drafting of internal policies and SOPs, updating them on a regular basis.
Day-to-day management and supervision to successfully support all users and achieve the priorities of the office.
Establishment of work plans, standards for performance evaluation, indicators for work progress and achievements, together with supervisee.
Timely corrective actions to achieve objectives and deadlines.
Provision of technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives.
Assessment and recommendation of training needs for the supervisee to ensure skills are updated in accordance with relevant technologies.
Ensure ICT for the Hub is managed and coordinated in an efficient and effective manner.
Manage risks relating to ICT, including adequate business continuity planning and the development of contingency plans.
Take responsibility for the application of ICT policies and security requirements, use of resources, and recommend corrective action, where necessary.
Maintain a roster of qualified technical service and equipment providers for various ICT related areas which can be called upon during crises or emergencies.
Identify appropriate standards to procure information technology equipment at least cost and in the most expedient manner.
Initiate the outsourcing of ICT maintenance services, as required.
Involvement in the evaluation of technical requests for ICT equipment.
Manage contracts and other contracts and subscriptions.
Installation and configurations of the IT equipment including servers, desktops/laptops/router/switches/teleconferencing/video conferencing.
Ensure maintenance of infrastructure inventory of server, telecommunication equipment, and software licenses in the office, making sure compliance with registration and warranty requirements, as well as asset management policies.
Establish control system to ensure and manage an effective ICT infrastructure, Inventory / Asset Management System, including bar-coding, database, and handover procedures.
Effective functioning (installation, operation and maintenance) of all UNOPS hardware/equipment and management of acquisition of hardware and supplies.
Roll-out and maintenance of corporate standard OS and software applications, monitoring of compliance, and upgrades/patches.
Provide advice on project implementation on all activities involving ICT (including for projects, i.e. internal and external stakeholders).
Take the lead on ICT projects, system upgrades, compliance reviews, hardware refreshes in the office/ for the office.
Ensuring management awareness of problems that are severe in nature or may otherwise impact operational capacity.
Provide emergency communication capabilities in support of staff security and ensures Minimum Security Telecommunications Standards (MISTS) compliance is maintained in all project offices and country offices.
Coordination with RO/HQ network architectural planning, testing, deployment, and maintenance.
Implementation and maintenance of the local network infrastructure and Internet connectivity;
Installation, upgrade, and maintenance of UNOPS LAN/WAN/VPN Systems utilizing switches, routers, and servers, incorporating DHCP, DNS, file/print sharing, IP address management and internet access.
Monitoring of network connectivity, and ISP performance to ensure a stable and responsive network environment.
Troubleshooting and monitoring of network problems, ensuring network and access security;
Management and monitoring of backup jobs, facilitation of tape rotation and off-site storage; data restore for recovery and/or testing purposes.
Maintenance of business continuity and disaster recovery processes and procedures.
Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
Coordination with RO/HQ and setting up meeting management software such as Google Meet, Video and Audio teleconference meetings for management and related meetings
Set-up and maintenance of video conference, VoIP and other communication systems.
Facilitation of audio /video conferencing.
Identification of training needs, conduct of workshops and seminars and production and update of documentation to promote and maintain skills development.
Advise stakeholders on ICT planning, regulations, ethics, processes, risks and lessons learned.
Participation in meetings and exchange of information and expertise on applications and tools with IT colleagues from other UN agencies in the region.
Coordination and liaison with HQ ICT to ensure global standardization, consistency in direction, policy and standards.
Evaluation of emerging technologies by reading newsgroups and magazines, attending courses and seminars, sharing knowledge and experience with other ICT specialist.
Evaluation of systems and platforms, research of best practices and contribution to regional and global ICT Services solutions.
Organization of training for the AMMCO staff on IT-related topics.
Sound contribution to knowledge networks and communities of practice.
Identify lessons learned and provide corresponding recommendations.
Contribute to development of relevant ICT standards and strategies.
Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs, and requirements to achieve client satisfaction.
Identify and test new software and hardware for improving and updating system performance; install any technology upgrades as required.
Recommendation of backup options in potential problem areas that are beyond one’s control.
Development of backup programmes and ensuring strict implementation.
Perform such other related duties as may be assigned by the Supervisor.
Education:
An advanced university degree (e.g. Master) in information sciences, computer sciences, or a related field is required.
A first-level university degree (e.g. Bachelor) in information sciences, computer sciences, or a related field with two (2) additional years of relevant experience may be considered in lieu of the advanced degree.
Experience:
A minimum of five (5) years of professional experience in the field of IT is required.
Previous experience (preferably in an international environment) in developing technical specifications/terms of reference from the ICT domain is desirable.
Previous experience in IT systems design/development is an asset.
Previous experience in performing needs assessments/gap analyses is an asset.
Previous experience in development and delivery of ICT training programmes is an asset.
Previous experience in defining requirements for data collections and data sets is an asset.
Previous experience in business process analysis and process mapping is an asset.
Language requirements:
Fluency in English and Arabic is required.
CompetenciesContract type: Local Individual Contractor Agreement
Contract level: LICA-10
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
This position is located in Amman, Jordan which is a family duty station.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.
UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.
Working with us
UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.
Diversity
With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.
Work life harmonization
UNOPS values its people and recognizes the importance of balancing professional and personal demands.
