IMPLEMENTATION DIRECTOR

Job Description

JOB SUMMARY:

To drive CARE’s 2030 Impact Strategy to save lives and defeat poverty across 100+ countries, CARE is pursuing an ambitious and transformative fundraising program. Led by the Chief Revenue Officer (CRO), over the last few years CARE has achieved ambitious goals and record revenue growth across the International NGO sector. The Resource Development team is creative, strategic, and laser-focused on diversifying funding channels and accelerating the growth of money to mission. The Implementation Director reports directly to the CRO and plays a critical role in translating strategy into action and driving key implementation of the big priorities and effective running of the team. 

The Implementation Director sits alongside the CRO in key meetings and strategic discussions, then drives follow-through by ensuring projects are implemented and actions are completed. This role manages major initiatives and facilitates collaboration across channels and markets to deliver the Resource Development plan. 

The Implementation Director serves as a force multiplier for the CRO’s office, ensuring efficient scheduling and resource allocation so the CRO can focus on maximum ROI activities. This role acts as a bridge between the CRO, the RD Senior Leadership Team (SLT), and other teams to execute initiatives and troubleshoot operational challenges. The Implementation Director serves as the primary troubleshooter for execution challenges, convening appropriate stakeholders as needed. 

A brand new Revenue Plan will see CARE accelerate successful fundraising models as well as launch into new markets and models. The Implementation Director will be a key support partner for the Implementation Director and AVP of Operations, Planning & Analysis to make this happen. 

The Implementation Director brings deep project management expertise and experience in revenue development across private channels, funding landscapes, and donor relationships. This exciting position is a critical partner to the CRO for continued revenue success in a tough market and fundraising climate.

RESPONSIBILITIES:

Manage CRO prioritization and support the smooth running of the Resource Development Team and Revenue Strategy

• Provide direct support to the CRO and Resource Development SLT to drive successful execution of the new Revenue Strategy, including tackling bottlenecks and delivering course corrections where necessary. 
• Drive prioritization and delegation of tasks to enable the CRO to spend less time on day-to-day operational decisions and issues and more time on high-impact activities such as strategy planning, Board presentations, and external stakeholder engagement. 
• With the support of the RD Assistant, manage the CRO’s schedule, meetings, and travel planning to ensure the CRO is consistently focused on the highest-impact items. 
• Support the CRO to manage correspondence, staying on top of key relationships while ensuring timely follow-through. 
• Manage agenda setting and content development for department-wide meetings, including the RD All Staff, RD SLT, and overall team retreats. Secure presenters and facilitators as needed. 
• Collaborate with executive team members to determine and prioritize business strategies. 
• Provide department leaders with recommendations and consultation to improve teamwork and collaboration.

Deliver and support effective internal communications to build an inspiring and inclusive high-performance culture within the team.

• Oversee internal communications and provide oversight of key organizational communication priorities across the RD team and global fundraising CARE leadership. 
• Support the CRO to inspire and engage the entire Resource Development team in CARE’s work, reinforcing our team values of determination, agility, and collaboration while creating a strong sense of inclusion and belonging. 
• Support the CRO in regular coordination with other key teams. 
• Serve as the primary troubleshooter on tactical issues that arise. 
• Partner with the CRO and AVP of Planning, Operations, and Analysis to plan agendas, meetings, communications, orientation, and engagement across the team. Write internal communications content and ensure follow-ups. 
• Create, produce, and update compelling and clear presentations as the CRO requires. 
• On behalf of the CRO, plan and execute an ongoing program of internal communications for Resource Development within the team and across CARE USA and globally, covering the wider CARE confederation. 
• Work with leadership to deliver, monitor, and communicate progress toward goals. Play an important facilitation and cohesion role across Resource Development teams and across the broader organization. 
• Work closely with other CARE teams to effectively connect the Resource Development team to organizational initiatives. 
• Run an effective staff panel with the CRO to meet our cultural aspirations.

Manage and implement key strategic projects.

• Represent Resource Development and enable the CRO to delegate CARE-wide project leadership and decision-making where appropriate (in partnership and collaboration with leaders across the team). 
• Solicit and provide specialized feedback across Resource Development teams and CARE USA as required. 
• Lead team-wide strategic and change initiatives for the CRO with strong project management and a results-based approach. 
• Provide timely and proactive status briefings, elevating issues when required to remove roadblocks. Manage communications, promote information sharing, and knowledge management. 
• Collaborate with relevant partners to identify and implement effective solutions to issues raised by various stakeholders. 
• Provide support and oversight for special projects and initiatives. Plan, coordinate, and lead meetings and workshops. 
• Identify and provide recommendations on improvements across the organization.

Required Qualifications:

- Bachelor’s degree in relevant field required
- At least 8 years of progressive experience in revenue development, fundraising operations, or similar strategic implementation roles within international NGOs or large nonprofit organizations.
- Proven track record of managing complex projects and driving execution across multiple stakeholders and geographies.
- Exceptional organizational and prioritization skills with the ability to manage competing demands and maintain focus on strategic priorities.
- Outstanding written and verbal communication skills, with experience creating compelling presentations and communications for diverse audiences.
- Strong interpersonal skills and political acumen, with the ability to build trust and influence across all levels of the organization.
- Experience working in a matrixed, global organization with demonstrated cultural sensitivity and ability to work across different regions and cultures.
- Strategic thinker with strong problem-solving abilities and a solutions-oriented mindset.

Preferred Qualifications:

- Master’s degree in relevant field preferred
- Experience in change management and organizational development preferred.