Internship: Information and Communications Technology (ICT)

Job Description

Internship – ICT, Nairobi, Kenya – Reference: ICT/03/2021

Founded in 2006, the Alliance for a Green Revolution in Africa (AGRA), is an African-led African-based organization that seeks to catalyze Agriculture Transformation in Africa. AGRA is focused on putting smallholder farmers at the center of the continent’s growing economy by transforming agriculture from a solitary struggle to survive into farming as a business that thrives. As the sector that employs the majority of Africa’s people, nearly all of them small-scale farmers, AGRA recognizes that developing smallholder agriculture into a productive, efficient, and sustainable system is essential to ensuring food security, lifting millions out of poverty, and driving equitable growth across the continent.

Founded in 2006, the Alliance for a Green Revolution in Africa (AGRA), is an African-led African-based organization that seeks to catalyze Agriculture Transformation in Africa. AGRA is focused on putting smallholder farmers at the center of the continent’s growing economy by transforming agriculture from a solitary struggle to survive into farming as a business that thrives. As the sector that employs the majority of Africa’s people, nearly all of them small-scale farmers, AGRA recognizes that developing smallholder agriculture into a productive, efficient, and sustainable system is essential to ensuring food security, lifting millions out of poverty, and driving equitable growth across the continent.

Position Summary

AGRA is seeking to recruit an intern within the ICT Unit.The internship will be based in Nairobi, Kenya and is only open to Kenyan Nationals. Under supervision of the Head of ICT or delegated technical staff, the IT Intern assists IT staff to perform basic IT support work. IT staff will impart knowledge and provide the intern with exposure to ICT systems and practical skills required in the modern job market.

Key Duties and Responsibilities

As part of the internship program the intern will:

• Assist with help desk calls, scheduling, and tickets management
• Follow up on user requests and ensure timely resolution
• Basic end-user support on technical issues covering Mac/PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) and network connectivity
• Under IT staff guidance, create accounts and configure end-user computer systems
• Assist in the maintenance of IT standards and documentation
• Under the guidance of IT staff, inventory technology equipment and software.
• Use remote tools for maintenance and support of ICT systems
• Maintain audio and video equipment in conference rooms
• Support / maintenance of IP telephony system
• Other duties as may be assigned for exposure to modern ICT systems

Education & Experience

• The candidate must be a final year student pursuing a degree course, or a 2020 graduate with no prior internship experience, in Computer Science or Information Technology
• Familiar with Windows 10, Mac OS X and Office 365
• Interest or demonstrated experience with computer hardware and/or software.
• Demonstrated interest in software development, data communications, or information security.

Required Skills

• Basic technical skills and aptitude to learn technology to support ICT users.
• Be organized and structured with work orders, able to schedule work orders in a timely manner.
• Able to follow verbal and written plans and technical instructions with minimal supervision and guidance.
• Prioritize projects and services to minimize user interruption and down time.
• Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
• Communicate effectively both orally and in writing.
• Operate standard office equipment including a computer and standard software.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and timelines.
• Maintain confidentiality of sensitive and privileged information.
• Possess excellent analytical and problem-solving skills.
• Possess a strong work ethic and attention to detail.

Benefits

• Gain hands-on experience in a busy ICT environment;
• Shadowing and training experiences with knowledgeable professionals;
• Exposure to technology & systems commonly deployed in modern corporate organizations.

Terms of Employment

This is an internship position based in Nairobi, Kenya. The contract will be for a period of six (6) months and the successful candidate shall receive a monthly stipend during this period.

If you believe you deserve this opportunity, kindly submit your application with a detailed CV (including your e-mail and telephone contacts) to recruit@agra.org. Please quote the internship reference number in the subject line of the application e-mail.

To be considered, applications must be received by March 30th, 2021.

For more information on AGRA, applicants can visit www.agra.org

Note: Only shortlisted applicants will be contacted.

About the Organization

AGRA works to achieve a food secure and prosperous Africa through the promotion of rapid, sustainable agricultural growth based on smallholder farmers. Smallholders--the majority women--produce most of Africa's food, and do so with minimal resources and little government support. AGRA aims to ensure that smallholders have what they need to succeed: good seeds and healthy soils; access to markets, information, financing, storage and transport; and policies that provide them with comprehensive support. Through developing Africa's high-potential breadbasket areas, while also boosting farm productivity across more challenging environments, AGRA works to transform smallholder agriculture into a highly productive, efficient, sustainable and competitive system, and do so while protecting the environment.