Internship - Junior Service Desk Technician

Job Description

About the Young Professionals Program

One Acre Fund’s Young Professionals Program offers high-performing African graduates meaningful internships and training opportunities at a high-performing, mission-driven organization. Our internships are paid and all interns can expect to receive substantive work assignments working on high-impact projects that support One Acre Fund’s operations.

When joining, interns will participate in an onboarding program and receive training on how to design and execute projects. Over the period of your internship, you will get the opportunity to work with like-minded individuals and receive learning opportunities to build strong foundations for your future career.

About the Role

The Junior Service Desk Technician will provide basic first-level remote support to users, ensuring excellent customer service, and assisting in resolving user inquiries under supervision.

Responsibilities

Service Desk Operation and Management

• Adhere to service desk policies, processes, and guidelines
• Provide first-level support for basic user inquiries under supervision.
• Escalate complex issues to higher-level technicians.
• Communicate with users to provide updates and clarify simple issues.
• Follow detailed procedures for troubleshooting hardware, software, and user errors.
• Assist in improving ticket documentation by logging essential details in the system.

Documentation / Knowledge Management

• Follow and update basic documentation for common issues.
• Log communication and issue resolution according to ITSM procedures.
• Use existing diagnostic scripts and templates.

Resolution of Service Requests and basic incidents

• Resolve common requests/service requests, such as:
• Basic troubleshooting of hardware and software.
• User licensing and account setup.
• Assist users with training and resolving user errors.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Diploma/Bachelor’s Degree in IT with 6 months of experience.
• Foundational IT knowledge and basic troubleshooting skills.
• Familiarity with ITIL foundations and ITSM concepts.
• Understanding of organizational technology policy and service desk procedures.

Nice to Have

• Proficiency in speaking French(Rwanda applicants)

Preferred Start Date

As soon as possible

Job Location

Kigali, Rwanda

Benefits

Interns will be provided with a reasonable stipend for the duration of their contract.

Eligibility

This role is only open to citizens or permanent residents of Rwanda and Kenya.

Duration

6 Months

Application Deadline

21 April 2026. We hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

About the Organization

One Acre Fund is a start-up initiative in Kenya which works with persistently hungry farm families. Instead of giving handouts to families, One Acre invests in farm families to generate a permanent gain in farm income. Our "investment bundle" includes education, financing, inputs, and export market access. Our program is designed to be usable by the extreme poor, and generates a permanent, 100%+ gain in farm income. We have been operating since January 2006, and we currently serve 30,000 farm families (120,000 children). Our target is to change the lives of 50,000 families (200,000 children) within the next year, scaling at a 50-100% growth rate thereafter. One Acre Fund is one of the most externally-validated social start-ups of 2006, winning grants from the highly competitive Echoing Green, Draper Richards and Skoll Foundations, and first place wins at the Stanford and Yale social venture competitions. Website: www.oneacrefund.org