IT Operations Technician Intern

Job Description

About the Internship Program

Join the One Acre Fund 2024 Internship Program to jump-start your career – We empower you as you grow in this program designed for motivated young professionals. As a One Acre Fund Intern, you will gain experience working in one of the leading institutions in the agriculture sector in Rwanda and beyond, where you will solve challenges, develop solutions and learn from inspiring leaders.

When joining, interns will participate in an onboarding program and receive training on how to design projects. Over the period of your internship, you will work with like-minded individuals and receive learning opportunities to build foundations for your future career.

About the Role

The CITO Tech will be in charge of technical service provider within the CITO team focusing on endpoints and networks. You will be a part of our IT Operation Team and will report directly to Rwanda IT Operations Administrator. This role is based in Rubengera / Rwanda.

Responsibilities

• Resolve up to Tier 2 Technical (endpoints and networks) incidents and service requests within Service level agreements.
• Help improve ticket documentation by logging essential details in the system.
• Comply to endpoints (laptop and tablets) and networks processes.
• Follow detailed procedures for troubleshooting hardware, software, and user errors.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3 - 6 months of experience in IT related fields.
• Foundational networking skills
• Technical Skills, Understanding of:
  • Mobile Device Management (MDM) Tools
  • Windows and Android OS
  • Microsoft Deployment Toolkit (MDT)

Preferred Start Date

As soon as possible

Job Location

Kigali, Rwanda

Benefits

Interns will be provided with a reasonable stipend for the duration of their contract. Rural area based fellows will be provided assistance in locating suitable housing.

Eligibility

This role is only open to citizens or permanent residents of Rwanda.

Application Deadline

02 July 2025. We hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

About the Organization

One Acre Fund is a start-up initiative in Kenya which works with persistently hungry farm families. Instead of giving handouts to families, One Acre invests in farm families to generate a permanent gain in farm income. Our "investment bundle" includes education, financing, inputs, and export market access. Our program is designed to be usable by the extreme poor, and generates a permanent, 100%+ gain in farm income. We have been operating since January 2006, and we currently serve 30,000 farm families (120,000 children). Our target is to change the lives of 50,000 families (200,000 children) within the next year, scaling at a 50-100% growth rate thereafter. One Acre Fund is one of the most externally-validated social start-ups of 2006, winning grants from the highly competitive Echoing Green, Draper Richards and Skoll Foundations, and first place wins at the Stanford and Yale social venture competitions. Website: www.oneacrefund.org