Knowledge Management & Learning Information Technology (IT) Manager

Job Description

Position Description

EnCompass LLC is seeking a Knowledge Management & Learning IT Manager to join our growing, passionate, and diverse international development firm. In this role you will be responsible for innovating and reimagining critical knowledge workflows by configuring and administrating our SharePoint Online intranet, deepening our utilization and integration of Microsoft 365 and other digital KM&L tools/applications, and the continuous improvement and integration of the digital employee experience at EnCompass.

This is a full-time position located at the EnCompass principal office in Silver Spring, Maryland, and follows the EnCompass flexible hybrid work model with split time between telework and the office.

For US-based positions: Must be legally authorized to work in the US for any employer without sponsorship for a work visa or permit.

Position Duties and Responsibilities

KM IT Optimization, Governance, & User Training:

• Leverage Microsoft 365 tools to facilitate knowledge capture, storage, retrieval, and sharing within the organization.
• Stay abreast of technology-based solutions that address business challenges including, but not limited to, M365 updates and features, advancements in generative AI tools and applications, and opportunities for harmonization between client and internal digital environments.
• Use tools like Power BI to analyze data related to digital knowledge management activities and produce reports that inform decision-making and strategy refinement.
• Develop and deliver a training program to educate employees on Microsoft 365 and other digital KM tools’ governance, features, and best practices.

• Customize Microsoft 365 and other digital tools as required; integrating them with other systems to meet specific knowledge management needs of the organization.
• Ensure that all digital knowledge management activities comply with data security, privacy, and compliance standards, utilizing Microsoft 365’s security features where applicable

Digital Employee Experience Enhancement:

• Assess and improve on the current digital employee experience, focusing on user experience, security, and knowledge management best practices.
• Lead the integration of and automation between applications and digital systems/tools to streamline and automate critical workflows.
• Analyze data and user feedback to identify areas for improvement and implement optimization strategies.
• Provide timely and thoughtful support, troubleshooting, and guidance to users and teams.
• Intranet (SharePoint Online) Administration
• Manage user permissions, access controls, and implement security standards.
• Collaborate to develop and implement information architecture and taxonomy; lead improvement of intranet search and surfacing.
• Provide guidance and instruction for intranet “hub leaders” to support an emerging community of digital KM&L managers.

Other:

• Engage fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass events, and providing administrative support to other team members as needed
• Develop and maintain positive and productive relationships with stakeholders across the organization.
• Perform other duties as assigned.

Position Requirements

Qualifications

Academic Qualifications

• High School diploma and 10 years of experience; or Associate’s degree and 8 years of experience; or Bachelor’s degree and 6 years of experience; or Master’s degree and 4 years of experience. Degree in Information Technology, Business Administration, Knowledge Management, Digital Transformation, or a related field.
• One or more Microsoft 365 certifications, such as Microsoft Certified: Teams Administrator Associate or Microsoft Certified: Enterprise Administrator Expert and/or demonstrated experience as a SharePoint or Teams Administrator

Experience and Skills

• Success in building relationships with stakeholders to assess needs, support change processes, deliver high-quality services, and solve problems.
• SharePoint Online Administrator experience; advanced proficiency in Microsoft Office products (Word, PowerPoint, Excel, Outlook).
• Problem-solving orientation and ability to manage dynamic workflows and priorities, sometimes independently.
• Excellent facilitation, activity management, and written and oral communication skills.
• Ability and commitment to actively contribute to an appreciative, strengths-based environment and support others in working in this type of environment.

How to Apply

Please submit CV and cover letter, and complete the application on the Careers & Consulting page of https://encompassworld.com.

The pay range for this role allows for the wide variety of factors that are considered in making compensation decisions including, but not limited to skill sets, experience and training, certifications, and other business and organizational needs. At EnCompass, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $119,000 - $135,000.

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

EEO is the Law & EEO is the Law Supplement, Pay Transparency Nondiscrimination Provision

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About the Organization

EnCompass LLC is a women-owned, small business consulting firm working in International Development, and offering innovative and customized solutions for leadership, capacity strengthening, technical assistance, and monitoring and evaluation. We have experience in more than 70 countries and a team of more than 100 staff and 1,200 experts around the globe. We partner with government and multilateral agencies, nonprofit organizations, and corporations around the world, offering thought leadership, rich diversity, and technical expertise in global health, inclusive development, education, human rights, and food security.

Founded in 1999, EnCompass began as a virtual organization supporting clients and implementing work through a network of staff and expert consultants. Today, we have more than 110 full-time staff and a Global Consulting Network, our vetted database of specialists, through which we engage, on average, 200 consultants each year. In early 2017, EnCompass opened its first international office in Addis Ababa for Transform: a Primary Health Care project. In 2019, we set up our second field office in Lima, Peru. We maintain a full-time staff presence in Benin, Ethiopia, Germany, Great Britain, Peru, and Uganda.