Dutystation: Jakarta, Indonesia
Functional responsibilities
Summary of functions:
Service and User Experience Design
Research and Insights
Prototyping and Testing
Stakeholder Engagement and Collaboration
Knowledge Sharing and Capacity Development
Support the team in designing and improving user experiences across services, ensuring a comprehensive approach to the entire journey a user takes when interacting with a product or service.
Provide technical input and guidance to support the development of service blueprints, user journey maps, and user experience flows.
Contribute to aligning service design outputs with organizational objectives, user needs, and accessibility standards.
Support in documenting design processes, guidelines, and frameworks to ensure consistency in service delivery.
Conduct design research which includes desk review, interviews, and observations to understand user needs, behaviors, and pain points.
Collect, analyze, and synthesize qualitative and/or quantitative data to provide actionable insights for improving services.
Contribute to the creation of research reports, insight decks, and presentations for internal and external stakeholders.
Support in developing prototypes, mock-ups, and wireframes to visualize design concepts.
Assist in organizing and facilitating usability testing sessions, workshops, and co-creation activities.
Gather and document user feedback during testing and propose improvements.
Contribute to refining and iterating service design outputs based on testing results.
Assist in engaging with internal teams, beneficiaries, and partners to gather input and validate service design solutions.
Support facilitation of design workshops, ideation sessions, and stakeholder consultations.
Assist in preparing visual and written materials to communicate design concepts to non-technical stakeholders.
Ensure that diverse voices and perspectives are considered in the design process, including those of marginalized or underrepresented groups.
Support in documenting and sharing service design best practices, tools, and lessons learned with colleagues and partners.
Assist in organizing training sessions or briefings to build awareness of human-centered design methods.
Contribute to the development of internal resources (e.g., toolkits, templates, guides) for continuous learning and capacity building.
Provide inputs to communities of practice and internal networks to foster knowledge exchange and collaboration.
Education/Experience/Language requirements
Secondary education or a high school diploma is required.
Technical/Professional License or Diploma, First university degree or higher degrees in Social Research, Engineering, Design, Communications, Business or relevant fields would be an asset and may substitute some of the required years of experience.
A minimum of seven (7) years with a high school diploma or three (3) years with bachelor, or one (1) year with master’s in areas such as social research, qualitative research, project management, communications strategy, development or humanitarian sectors, human centered design, user experience, or communications strategy, or other related fields is required.
Experience in research and data analysis is an asset.
Experience in service and user experience design, prototyping, testing, or a related field is an asset.
Computer literacy and skills (MS Word, Excel, and Power Point, Google Workspace, etc.) is required
Prior experience with the UN system or an international NGO is desired
Full working knowledge of English is required.
Knowledge of another official UNOPS language is an asset.
TOGETHER, WE BUILD THE FUTURE
UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.
Our mission is to help people build better lives and countries achieve peace and sustainable development.
We are proud of our people and embrace diversity and are committed to equal employment opportunities. Our workforce brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries from a range of backgrounds, and languages and have different gender identities, sexual orientations, and abilities.
We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.