Dept/Location: EARO/ Juba, South Sudan
Reports To: Management Quality Coordinator
JOB BACKGROUND/SUMMARY
CRS has been operating in South Sudan continually since the 1980’s, although South Sudan just became a country program in July, 2011. Interventions include food security and agriculture, WASH and health, peace building and governance, education, and SILC. South Sudan remains a very challenging operating environment with weak, or in places non-existent, infrastructure, chronic insecurity and intense seasonality.
USAID FFP has funded a 3 year MYAP in Jonglei State to support the role of the South Sudan government and address the root cause of household food insecurity in the state. CRS as lead of the consortium (hoping to) implementing the IMPROVE project will undertake a range of infrastructure activities in soil and water conservation to support expanded production by pastoralists and agro-pastoralists and roads improvement to improve market access.
SPECIFIC JOB RESPONSIBILITIES
The Operations Coordinator is a host of each CRS Office – a leader that has main responsibilities to ensure an efficient, forward-looking, legal, and secure operating environment for local office operations consistent with CRS agency-wide policies and procedures and in line with the CRS East Africa Regional strategy. The most important aspect of this position in the South Sudan context will be to develop the capacity and empower Sudanese Nationals in the respective departments for which this position is responsible. This will be achieved through active recruitment, mentoring, staff development and performance management. Also, the position will be training a National Operations Manager to assume responsibilities. In close collaboration with the Management Quality Coordinator and Head of Programs, s/he will oversee all program support functions, and ensure functioning and implementation of overall management quality.
SUPERVISORY RESPONSIBILITIES
Procurement, Logistics, Fleet, Administration, and IT
MAJOR RESPONSIBILITIES OF POSITION
I. Project - Knowledge
II. Resource Management
III. Financial Management
IV. Property Management
V. Relationship Management
VI. Information Technology
VII. Procurement
VIII. Fleet Management
IX. Performance Management
1. Coordinate the quarterly review and annual performance assessments and development plans of subordinate staff.
2. Ensure quality performance plans are developed, coaching session held and appraisals done.
3. Ensure that staff receive extensive mentoring and support both directly through day to day supervision and indirectly through development and training opportunities.
4. Clearly communicates the results to each of the staff. As key activities of Performance management function:
- In collaboration with staff members ensure that staff members have clear expectations, performance goals, and criteria.
- Organize assignments, tasks, and expectations in a way that fosters opportunities for learning and development; manage individual development by providing coaching, feedback, and reinforcement.
- Explicitly encourage others to achieve performance and developmental goals and provide them with encouragement, support, time, and resources.
- Deal firmly and promptly with performance problems; let staff members know what is expected of them along with clear timelines.
- Stay informed about staff member’s progress at meeting expectations and performance and development goals by holding regular coaching sessions and providing effective verbal and written feedback on performance and development, including the completion of annual competency assessments and performance appraisals.
- Maintain direct and key involvement in the Performance Management system, having responsibility for performance management of direct reports and overview accountability for indirect reports
X. Training and Capacity Building
1. One of the key areas of this position is to provide training and capacity building to national staff.
2. Identify a staff member within the existing team or hire externally who can then trained to take on the position of Operations Manager as part of the transition of the position from international to a national staff.
3. Through coaching and capacity building develop a team which can work around different areas of the operations department to have a position backup system to ensure the daily tasks are carried out effectively and efficiently.
EMERGENCY COMPETENCIES
These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.
PROGRAM MANAGER COMPETENCIES
These are rooted in the mission, values, and principles of CRS and used by each program manager to fulfill his or her responsibilities and to achieve the desired results.
Supervisory: All local office staff (Procurement, Logistics, Fleet, Administration, and IT)
Internal: Deputy Country Representative, MQC, Head of Programming, Program Managers, HR Manager, Area Coordinators and Field Office Managers.
External: Vendors, UN, Government Ministries, CRS partners, contractors, and other service providers, and legal services.
QUALIFICATIONSPersonal Skills
1. Extremely detail oriented and organized
2. Strong written and verbal communication skills
3. Works well under pressure, handles demands of multiple people and prioritizes
4. Exercises good judgment in decision-making
5. Able to coordinate and lead teams
6. Strong analytical skills;
7. Excellent team leadership and coordination skills;
8. Commitment to working successfully within a team structure;
9. Excellent oral and written communication and interpersonal and networking skills;
10. Strong computer skills (Word, Excel, Outlook, PowerPoint, Internet);
Technical/Professional
1. Minimum 5 years of directly relevant professional experience that includes supervision of others;
2. Ability to provide training and facilitate meetings for diverse audiences;
3. Must have management experience preparation of budgets, forecasts, payable, receivable, and contracting experiences, knowledge of CRS operations, policies, procedures
4. Strong interpersonal relationship and communication skills, fluently speaking and writing in English language.
5. Understanding of IT networks (an area of responsibility) and a skill proficiency in Microsoft products and Internet.
6. Previous CRS, USAID, or NGO experience is highly desirable.
Education
Personal Skills
Mental / Physical Requirements
Foreign Language Required: English fluency; proficiency in Arabic an advantage.
Disclaimer: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position
NOTE: Applications will be accepted until the position is filled.