Senior Director Creative Services & Brand

  • Senior-level, Full-time staff position
  • Posted on 8 August 2018

Job Description

Requisition ID: req1402
Job Title: Senior Director Creative Services & Brand
Sector: Marketing
Employment Category: Regular
Employment Type: Full-Time
Location: USA-New York, NY - HQ

Job Description

Background/IRC Summary:
IRC’s Global Philanthropy & Partnerships (GPP) department is responsible for the global delivery of the International Rescue Committee’ s financial resources, and plays an important strategic role in the creation of its brand, awareness and support for its advocacy goals. The IRC’s strategy centers on its ambition to continue to improve the scale and effectiveness of IRC programs worldwide with evidence of what works best to impact people’ s lives in conflict and fragile settings. GPP comprises colleagues and teams delivering government funding, marketing, account management, leadership gifts, board liaison, and corporate & foundation partnerships to support this work. Primarily these colleagues are located in the USA - but IRC plans to significantly expand its global revenue footprint in the coming years.

GPP is implementing a new radical and ambitious strategy that will enhance IRC’ s ability to ’ punch above its weight’ in income and awareness. We are building a new culture and supporting our colleagues in their efforts to deliver transformational and best in class work. At the same time - believing that the root of success lie in a high performance team and culture - we need to build our internal infrastructure - ensure we build a strong global team, the dynamic culture, forward thinking ethos, and 21st century reporting, operational and business management practices that will help it achieve its ambitious goals.

Job Overview/Summary:
The Senior Director Creative Services & Brand will report to the VP Marketing and be part of a senior global team. The role will build and manage a team of highly skilled creatives, designers, copywriters, project managers and the creative and digital production needs of IRC, specifically Marketing and other fundraising department, such as corporate, foundation, and major/leadership gifts. The role will support and help drive IRC’ s global program of marketing expansion.

At the heart of this operation will be a test, learn and optimize culture, driven by data-based decision making. S/he will be experienced in global creative development and branding for non-profits in multiple languages and cultures, for marketing, fundraising and campaigning purposes. Key markets for growth and revenue, include, but not exclusively: USA, Canada, UK, Japan, Germany, Australia, and the MENA region.

The role will involve coordination with other IRC offices (currently in the UK and the Netherlands), colleagues in Communications, Advocacy and the Field. And will also partner with IRC’ s Operational teams (International Programs, Policy and Practice and US Programs) and with HR, Finance and IT services.

Working with the internal team and/or external agencies to ensure that the creative output of the marketing team at IRC is world class and delivers a consistent brand, engagement and revenue across key target audiences and in markets around the world.

S/he will support the VP Marketing in ensuring the success of the IRC 2020 Private Sector Engagement (PSE) Strategy, specifically the key strategic driver of the PSE Strategy - Best-in-Class Global Digital.

Major Responsibilities:
* Lead and build a team of highly professional creatives and digital production specialists.
* Work with the VP Marketing and other managers in the Marketing team to develop photography and video messaging across large and small fundraising and engagement campaigns which are initially country-specific (USA) and then building to a global digital engagement and fundraising plan, which delivers a positive ROI, to be set by the fundraising team.
* Work with colleagues to develop and support field based content to build template campaigns and tools.
* Work with external agencies to refine and develop creative propositions across both fundraising and engagement campaigns.
* Work with leading corporate brands and influencers to build joint global campaigns, recent partners include: TripAdvisor, Airbnb, Google and HBO.
* Ensure that all key target markets globally receive both on brand and culturally versatile messaging.
* Work with the Direct Marketing teams (USA, UK, and Market Development) to produce materials for stewardship and further donor cultivation, such as major and leadership gift donors.
* Work closely with the Director of Analytics to understand how creative is measured and evolve creative and messaging regularly to enhance performance.
* Support and deliver the frameworks and ways of working that create templates that can be adjusted to fit market/cultural needs.
* Work with the team to ensure all materials are on brand and of the highest quality.
* Manage the Creative Services & Brand team with commitment, integrity and accountability to the” IRC Way” - IRC Global Standards for Professional Conduct.

Key Working Relationships:
* Position Reports to: VP Marketing
* Position directly supervises: Team of five colleagues

Job Requirements:
Education: Bachelor Degree

Work Experience:
* 10+ years work experience in modern high performance global digital creative, branding and fundraising environments.
* Understanding of the global digital fundraising marketplace with extensive experience in the creative development of international digital fundraising and engagement campaigns for non-profits in multiple languages
* Proven ability using data to inform and influence decision making

Demonstrated Skill and Competencies:
* Ability to lead brand awareness and implementation across the organization.
* Provides high level direction of the writing, design, production and distribution/delivery of creative works for marketing, fundraising and engagement campaigns as well as strategic events
* Manages the Creative Services & Brand budget. Ensures that all creative service deliverables are produced in a timely, cost-effective manner while maintaining the creative integrity of the brand
* Leads strategic direction for organizational branding and ongoing creative assignments
* Creates and owns creative metrics and goals to determine what will move the needle
* Proven success in global digital creative and brand development
* Rigorous and critical thinker, able to ask probing clear questions and drive toward solutions quickly
* Predisposition toward simple and practical solutions
* Strong interpersonal skills, collegial and collaborative with great people management
* Excellent written and verbal communication
* Experience in international contexts.
* Fluent in English with preference to candidate who speaks additional languages (German, Arabic, Spanish, etc.).

About the Organization

From emergency response through post-conflict development work, in a great variety of roles around the world, the International Rescue Committee’s 8,000-plus staff is a force for humanity and hope. If you’re skilled and passionate, we’d like to add your energy to ours.

Careers at the IRC are as wide-ranging and far-reaching as our work. Encouraging staff development through promotion, transfer and rehire, the IRC nurtures long-term career paths and helps employees grow within the organization.

At any given moment, on any given day, all around the world, IRC staff members are restlessly and effectively working for the sake of the most vulnerable among us—to restore and renew hope, dignity and freedom.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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