Position Title: Senior Human Resources Officer
Requisition Number: 15-0013
Location: Washington, DC
Description Department Overview:
Pact envisions a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future. The Pact Human Resources team supports this mission, and Pact’s culture, by fostering a worldwide work environment that inspires excellence through internal consulting, a focus on timely problem resolution and delivery of efficient, cost-effective and customer responsive programs. The Pact HR team seeks to focus its resources and efforts on the entire lifecycle of employee activities with ongoing attention to employee engagement, efficient and timely operations and compliance.
Position Purpose:
The Senior HR Officer provides practical, timely support, advice and direction to Pact staff on the full life cycle of HR activities. Activities and support include; expatriate allowances, HR policy and procedures interpretation, donor and legal regulations as well as provides support on employee relations as well as compensation and benefits practices. The Sr. HR Officer is the key point of contact for all expatriate employees and also serves to facilitate the timely engagement of Pact Country Offices for HR best practice activities. This position truly is a Generalist in its nature.
Key Responsibilities:
Expatriate Support and Global Mobility
• Functions as the primary owner of global mobility administration for the full life-cycle of an expatriate from pre-assignment through post-assignment;
• Provides best in class support, service, guidance and contextual detail to expatriate, and HQ, staff for a variety of employment related questions, concerns and issues related to the full HR life cycle;
• Coordinates and facilitates on-boarding and off-boarding of expatriate staff;
• Manages and supports operational issues related to expatriate employees, including post related allowances, health and welfare and retirement plans, and others as identified;
• Maintains the Expatriate Employee Reference Guide and other governing documents to ensure all are current and in line with common practices and communicated to applicable staff on a timely basis.
HR Operations – Employee life cycle
• Raises HR-related issues with managers in a proactive and diplomatic fashion, identifying practical solutions and appropriate action plans;
• Reviews, revises and streamlines general HR procedures and forms to enhance efficiency and effectiveness;
• Collaborates with the Recruiting team to analyze and generate offers of employment, with a focus on applicability of Pact and donor policy as related to allowances and other applicable benefits;
• Utilizes outside resources in order to address employee issues and concerns as needed;
• Conducts exit interviews, identifying trends and recommending actions to address concerns;
• Develops and maintain periodic human resources reports for management, utilizing standard HR-related metrics;
• Develops, updates, implements and/or communicates personnel policies and procedures in compliance with standard HR practices, laws and regulations;
• Understands and is able to serve as back-up on all functions completed by the fellow Senior HR Officer, including payroll, HRIS, onboarding and off-boarding.
International HR
• Engages International Country Offices on a variety of HR issues and initiatives while providing clear guidance and communication related to labor law, comp and benefits, employee relations, etc.;
• Manage annual performance review process with country offices;
• Identifies areas for proactive engagement of local country with the goal to provide engaging HR service.
Compliance
• Conduct periodic internal audits to ensure compliance with IRS, DOL, ERISA, federal and state statutes and regulations; assist with compilation of statistics and material in support of affirmative action and various compliance requirements;
• Identifies avenues for communication and knowledge sharing via sharing tools and other innovative methods;
• Maintain all HR files (public and private) in easy-to-navigate electronic files, in compliance with document retention policies;
• Other duties as assigned.
Basic Requirements:
• Bachelor’s Degree; plus a minimum of eight years relevant Human Resources experience;
• Critical thinker with constructive approach to problem solving. Will have the ability to identify issues and opportunities, provide recommendations and solutions in order to reach consensus with multiple stakeholders;
• A focus and dedicated approach to providing effective customer service;
• Demonstrated sensitivity and discretion when handling confidential information;
• Demonstrated cross-cultural competencies;
• Well organized with the demonstrated ability to perform and prioritize multiple tasks in a fast paced, high volume environment;
• Demonstrated ability to be professional, calm, flexible, resilient, solution oriented, and creative;
• Excellent oral and written communication and skills;
• Proficiency in MS Office Suite (Word, Excel, PPT, Visio) as well as capacity to operate in databases including HRIS, etc.;
• Ability to travel domestically and internationally (up to 10%).
Preferred Qualifications:
• Experience with USAID and/or other NGO operating in donor funded environment;
• Three years’ experience with International Human Resources.
• PHR, SPHR, GPHR or other certification;
• Fluency in English and proficiency in one other language, preferably French.
We are an Equal Opportunity Employer.
To apply for this position, please visit our website at www.pactworld.org
