Position: Senior Learning and Impact Manager
Department: Learning, Innovation and Data Systems
FLSA Status: Full-Time, Exempt
Reports to: Director, Learning, Innovation and Data Systems
Direct Reports: None
Date Issued: February 1, 2018
Date Revised: June 5, 2019, August 12, 2020
Named after the North Star, an historical symbol of freedom, Polaris works to reshape the systems that make sex and labor trafficking possible and profitable in North America. For more than a decade, Polaris has assisted thousands of victims and survivors through the U.S. National Human Trafficking Hotline and built the largest known U.S. data set on the crime. With the guidance of survivors, and working with public and private-sector partners, we use that data to understand and improve the way trafficking is identified, how victims and survivors are assisted, and how we can prevent this abuse at the scale of the problem - 25 million people worldwide robbed of the basic right to choose how they live and work.
The Learning, Innovation, and Data Systems team has the exciting task of utilizing research and data to inform and guide our approach to the fight against human trafficking with the ultimate end-goal of eradicating the crime of modern day slavery.
The Senior Learning and Impact Manager is a highly self-motivated, creative, and methodical professional. The Manager will support a range of organizational and programmatic learning and development efforts, with a focus on research, monitoring, evaluation, and learning work to inform Polaris’ program strategies. This role will support the Director of Learning, Innovation and Data Systems and the organization’s Big Fights (our long term strategies to dismantle the systems that enable trafficking) to evaluate both immediate programmatic impacts and assess how those impacts contribute to sustainable systems-level social change.
A successful candidate will be a creative and critical thinker who approaches monitoring and evaluation with a strategic lens and is able to process diverse sources of information. This individual should have excellent written and verbal communication skills and strong facilitation skills. S/he should excel at producing high-quality products in short time frames.
· Provide technical support and advice to strategic initiative teams to map systems, develop theories of change, design evaluation frameworks and tools, collect primary and secondary data, verification, analysis and reporting;
· Contribute substantially to the design and implementation of evaluation studies (that may include multiple languages) and other technical and analytical tasks;
· Conduct research on new approaches and tools and engage with academic and research partners in order to help Polaris continually learn and benefit from the newest evidence;
· Facilitate organizational capacity building in systems thinking, evaluation frameworks/methods, outcomes measurement and assessment , and high quality data collection and analysis;
· Write technical reports, peer reviewed journal articles and other materials as needed to meet project and grant requirements;
· Support and promote a culture of reflection, learning, and data-based decision making.
· Partner with the Communications team to ensure that accurate and compelling program data is integrated into key communications messages.
· Primary liaison to research consultants as appropriate;
· Participate in the onboarding and training of staff as needed;
· Commitment to the National Human Trafficking Hotline mission and Polaris values;
- Other duties as assigned by supervisor.
This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job.
· Minimum six (6) years of progressively responsible professional work experience in monitoring and evaluation;
· Experience in leading design and implementation of performance and impact evaluations of projects solving complex problems;
· Social impact assessment background with demonstrated technical expertise in both quantitative and qualitative research designs, tool development, validation, and data analysis;
· Skilled in group facilitation and multi-stakeholder engagement processes, as well as, in teaching or training;
· Understanding of systems thinking and complexity science;
· Demonstrated project management experience;
· Demonstrated flexibility and non-dogmatic approach to strategy, learning and impact;
· Familiarity with proposal processes that relate to monitoring and evaluation including grant reporting, and evaluation plan writing;
· A self-starter with highly versatile and strong problem solving skills combined with a track record of pivoting in response to opportunities and challenges;
· High tolerance for ambiguity, and ability to adapt to changing priorities, strategic frameworks and definitions of success;
· Emotional maturity and demonstrated discretion in handling sensitive and confidential information;
· BA/BS degree, with a focus in Social Science, Organizational Development, or related field.
· Academic or professional knowledge of human trafficking, labor rights, or related social issues;
· Experienced in adult learning principles and contemporary learning theory and practices as well as organizational development strategies.
· Experience in measurement in human trafficking, labor migration, domestic violence or comparable fields.
· Direct experience conducting qualitative research with vulnerable populations and/or survivors of trauma;
· Advanced statistical analysis experience (using software such as SAS is a plus)
· Qualitative analysis (using computer assisted data analysis is a plus) and
· Masters degree in relevant field
· Spanish language fluency
· Outstanding interpersonal, communication, relationship-building and negotiation skills (i.e. ability to listen as well as persuade).
· Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse cultures, backgrounds, and communication styles;
· Frequent contact with researchers, academics, consultants, service providers, public and private government agencies.
• Typical office setting
• Up to 20% of domestic travel
• Prolonged sitting, chiefly at a computer terminal;
The work of Polaris is grounded in a set of values and organizational beliefs that provide a common starting point for all of our activities. At Polaris, we look for talented individuals who are passionate about combating all forms of human trafficking and who will strive to embody and model these values within the Polaris community and in the anti-trafficking field. Please take a moment to make yourself familiar with these values and our mission statement before submitting your application. You can find a full description of our values here.
Polaris designs and implements data-driven strategies to prevent and disrupt human trafficking, and restore freedom to survivors. Achieving this ambitious goal requires both trafficking-specific systemic interventions and broader cultural and structural shifts that reduce the inequities that lead to human trafficking. While Polaris alone cannot build a more diverse, just, equitable, and inclusive society, both the success of our work and our organizational values require modeling in the workplace the change we want to see in the world.
This means cultivating a workforce, organizational culture, and priorities that respect and celebrate a dynamic, multi-disciplinary team made up of individuals with different identities, lived experiences, and backgrounds. Within both our team and across every part of our work, we strive to integrate and elevate the full range of survivor voices.
This is a living commitment. Diversity, equity, and inclusion are values to be manifested daily, in the work we do, the decisions we make, and the way that we treat each other and the people we seek to serve. This means creating space where staff can be included, heard, valued, and set up for success, and where everyone feels empowered to bring their full, best selves to work. We will not check boxes and consider it done. We will push new innovations and different ways of thinking, and treasure the community built and strengthened by each of our contributions.