SENIOR MANAGER, PMO & INTERVENTIONS

Job Description

JOB SUMMARY

The PMO & Interventions Senior Manager is an important management role within the Transformation function at CARE, responsible for the oversight and support of strategic initiatives across the organization. This role combines portfolio oversight with hands-on intervention capabilities, ensuring projects remain aligned with organizational objectives and are delivered in compliance with project and change management best practices. The position requires a proactive and collaborative mindset coupled with practical project management and project delivery expertise, particularly in organizational change management. 

This role is required at a time when CARE is launching its new 5-year global strategy and there are several new initiatives that will help the organization deliver this strategy. These are crucial to enable CARE to improve and change different aspects of its organization which range from target operating model implementation, Supply Chain and HRIS system delivery, culture change and digitization efforts. The PMO & Interventions Senior Manager will provide specialist experience, skills and capacity to provide oversight and support of those initiatives, as well as intervening when capacity gaps arise or issues occur that require attention. 

This role would have a solid line to the Director of Project & Change Management and a dotted line to the AVP of Strategy.

RESPONSIBILITIES

Strategic Portfolio Oversight and Governance

• Maintain oversight of strategic initiatives to ensure alignment with CARE’s global strategy and compliance with project and change management best practices. 
• Run a regular cadence of project progress meetings to check on project health and their delivery against their agreed milestones and results 
• Establish and maintain project delivery standards and best practices - Maintain portfolio risk registers and escalate critical issues to senior leadership 
• Coordinate cross-project dependencies and resource allocation conflicts 
• Conduct periodic wider portfolio reviews and recommend strategic adjustments or project prioritization changes

Project Intervention

• Directly intervene in underperforming or at-risk projects to restore delivery capability. Gap fill roles where necessary to maintain project momentum. 
• Identify projects requiring intervention through monitoring systems and stakeholder feedback - Conduct rapid diagnostic assessments of troubled projects to determine root causes of issues 
• Develop and implement targeted intervention plans, including resource reallocation, scope adjustments, or methodology changes 
• Provide direct project management support during critical phases or recovery periods 
• Implement corrective measures for projects experiencing capacity gaps, timeline slippages, or quality issues 
• Monitor intervention effectiveness and adjust strategies as needed to ensure project recovery - Gap fill roles on a short-term basis where needed to maintain a project’s momentum

Capacity Building and Team Development

• Build internal project management capabilities of staff involved in strategic initiatives. 
• Assess project management capability gaps across the portfolio of strategic initiatives 
• Deliver training on project management best practices (methodologies and tools) 
• Coach project managers and team leads to improve their delivery capabilities 
• Maintain project management knowledge repositories and lessons learned databases 
• Support recruitment and onboarding of project management professionals 
• Establish performance standards and career development pathways for project management roles

Reporting

• Manage the organizational reporting process for the strategic initiative portfolio as defined by the AVP for Strategy. 
• Implement standardized progress reporting templates that track key results, milestones, budget utilization, and risk status 
• Put in place reporting systems and dashboards to monitor real-time project performance against defined KPIs 
• Conduct periodic project review meetings with project managers to validate reported progress and address discrepancies 
• Establish escalation protocols for projects that fail to meet reporting requirements or show concerning progress trends 
• Generate executive summary reports that consolidate portfolio performance for senior leadership consumption

Required Qualifications:

• Bachelor’s degree in a relevant field, or equivalent combination of education and work experience
• Project and/or portfolio management certification (PMP, PRINCE2, or equivalent certification preferred)
• Minimum 8 years of experience of project or portfolio delivery experience, with at least 3 years of working in a PMO
• Experience of project management online tools
• Experience of industry project management standards and holding project management teams accountable to those standards
• Demonstrable coaching skills to help build the capabilities of others in the area of Project and Change Management
• Experience of organizational change and transformation, especially change that impacts roles and structures

Preferred Qualifications:

• Master’s degree in a related field.
• Experience of working in an international organisation
• Non-profit sector knowledge/experience
• A second language. Preferably French, Spanish, Portuguese or Arabic.
• Familiarity with Agile or hybrid project methodologies.

About the Organization

There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at legal@care.org. Please do not email legal@care.org to apply for this position. Instead, click "apply now" below in order to submit your interest.

CARE is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.