Support Services Manager

Job Description

Dutystation: Home based

Functional responsibilities

Key functions

1. Operations management

2. Project planning and coordination support

3. Procurement and logistics

4. Financial management

5. Human Resources Management

6. Administration and Information Technology

7. Knowledge Management

1. Operations management

• Management of the Operations/Support Services of the Office, namely HR Management, Finance, Procurement, Logistical, Administrative and ICT Services - facilitating effective, efficient and consistent support service provision to projects and all activities under the Office.

• Support the Country Manager in establishing the management targets. Monitor their achievement

2. Project planning and coordination support

• Provide assistance and support to the project budget preparation, revisions and work planning

• Provide input into the early stages of project engagements

3. Procurement and logistics

• Supervise the Office procurement processes, including tendering processes and evaluation and supplier selection, to ensure viable procurement solutions that meet operational needs and compliance with UNOPS procurement procedures, regulations and standard of accountability, ethics, integrity and performance.

• Establishment of shortlist of suitable contractors/suppliers, and the preparation and issue of local tenders. Evaluation of bids or proposals received and of recommendations for contract awards.

4. Financial management

• Support the Country Director in preparation of the Office financial plan and budget. Ensure timely revisions and reallocation of funds.

• Oversee the Support Services finance unit and ensure compliance with the UNOPS/Financial Rules & Regulations and Finance procedures

5. Human Resources Management

• Ensure the Office complies with corporate human resources policies, procedures and that all corporate HR initiatives are correctly implemented

• Support the Country Director in planning personnel required for the optimal administration of the office and for the delivery of the Office portfolio

6. Administration and Information Technology

• Manage the timely and efficient delivery of all administrative services, (e.g. centralized project admin, premises and asset management, organizational and personnel security, travel and IT).

• Full compliance of operations of the Country with UNOPS rules, regulations and policies, on administrative matters and supervision of the administrative team.

7. Knowledge Management

• Knowledge building and sharing with regards to management and operations in the Office, synthesis of lessons learnt/best practices, and sound contributions to UNOPS knowledge management initiatives.

• Development of tools and platforms for operations and data management, ensuring informationand knowledge sharing with colleagues, clients and partners

Education/Experience/Language requirements

Education:

• Master’s Degree or equivalent in Business Administration, Public Administration, Finance, Economics, HR or related field.
• A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

Experience:

• A minimum of 5 years of progressively responsible experience in operations management in a large international organization.
• Some experience in the UN system organizations, preferably in a developing country, is desirable.

Language Requirements:

• Fluency in written and oral Spanish required.
• Working level of English is required;

About the Organization

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people and embrace diversity and are committed to equal employment opportunities. Our workforce brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries from a range of backgrounds, and languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.