Technology Enhanced Learning (TEL) Manager I

Job Description

Job Description

EnCompass LLC seeks a Technology Enhanced Learning (TEL) Manager I to serve as the management focal point for the Technology Enhanced Learning workstream for the USAID-funded Generate Results within Our Work (GROW) project. The GROW Learning Innovation and Technology Manager I manages and delivers effective virtual learning activities under TEL. In partnership with other workstream leads and the project management team (PMT), the GROW Learning Innovation and Technology Manager I manages virtual requests across GROW workstreams and the STTAs required to meet those requests, manages the DRG Center’s portfolio of e-learning modules, ensures the application of high-quality standards for virtual sessions/webinars, serves as an in-house tech advisor for new, industry-standard technologies for virtual events and the Democracy, Human Rights and Governance (DRG) Conference. The GROW TEL Manager I serves as the project’s primary lead on all TEL initiatives and coordinates closely with USAID subject matter experts to ensure the development of quality and innovative virtual learning activities.

Position Duties and Responsibilities

Essential functions include:

Management

• Manage activities from design to implementation, including scope, timeline, quality assurance for assigned learning activities
• Manage consultants and external producers to develop virtual learning activities, ensuring that they follow the GROW TEL SOPs and remain on time and professional in delivering expected materials
• Commission and manage additional internal and external resources as required
• Manage deliverables and reports, including but not limited to, Weekly Updates, Quarterly and Annual Reports, After Action Reports, etc.
• Manage TEL learning evaluation systems and processes and communicate information with clients
  • Liaise closely with client to ensure virtual learning deliverables and other objectives are met in a timely manner
  • May supervise and/or mentor staff

Technical

• Participate in discussions about offering innovative methodologies and approaches to training, virtual and hybrid sessions and convening, including an annual DRG Conference.
  • Work with subject matter experts to define learning objectives, identify learning solutions, select content and create evaluation measures
  • Support the design of dynamic, VIRTUALVVVVl (or hybrid) learning session designs including macro designs based on client content, micro designs, and session scripts, using creative, innovative and evidence-based approaches
  • Provide support to the needs assessments and training evaluation, using mixed methods approaches
  • Respond to on-demand requests that focus on the use of technology, or communication skills
  • Ensure all e-learning products are high quality and, when appropriate, employ innovative approaches to TEL
  • Liaise with EnCompass’ Digital Learning Hub as needed to ensure GROW leverages full scope of innovation and TEL resources to meet client demands
  • Serve as the technology lead for the annual DRG Conference
    • Procure a conference platform
    • Design and deliver high-level production plenaries
    • Liaise with vendor to setup and deliver the platform according to timeline
    • Manage internal and external stakeholders including the Conference Committee, producers, speakers, etc.
    • Provide guidance on best use of digital technologies to enhance participant engagement and learning

General

• Develop and maintain positive and productive relationships with all project stakeholders
• Commitment and willingness to advocate for integrating gender and inclusive development and diversity, equity, and inclusion into technical and operational tasks and activities
• Serve as a resource to Business Development teams by contributing to proposal development processes, to include developing LOE estimates and writing technical approaches
• Liaise with Digital Learning Hub to ensure GROW e-module and other TEL activities receive ample development support
• Engage fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass activities
• Other duties as assigned

Position Requirements

Qualifications

• Minimum of a Bachelor’s Degree and 6 years of relevant experience; Master’s Degree and 4 years of relevant experience; High School diploma and 10 years of relevant experience; or Associate’s Degree and 8 years of relevant experience

Experience and Skills

• Experience in supporting interactive learning experiences and based on experiential, adult-centered learning, and using blended learning and innovative technologies
• Knowledge of principles of learning including adult learning, participatory methods, instructional design, Appreciative Inquiry, e-learning, and related topics
• Experience in e-learning, webinar production, and face-to-face facilitation
• Adept at identifying and framing problems, setting priorities, and making critical assessments
• Exceptional presentation, communication (verbal and written), and facilitation skills
• Ability to confidently engage with staff at all levels to define needs and expectations, collaborate on projects, and communicate results
• Ability to interface with USAID staff and other clients in a professional, constructive, and solution-oriented manner
• Experience in the field of international development, working in cross-cultural environments
• Proficient in the use of Google Meet, WebEx, and/or Zoom, as well as the Microsoft Office suite
• Experience working on DRG-related themes preferred
• Ability to work in an appreciative and strengths-based environment
• Fluency in language(s) other than English and experience working or living overseas preferable

How to Apply

Please submit CV and cover letter

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

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About the Organization

EnCompass LLC is a women-owned, small business consulting firm working in International Development, and offering innovative and customized solutions for leadership, capacity strengthening, technical assistance, and monitoring and evaluation. We have experience in more than 70 countries and a team of more than 100 staff and 1,200 experts around the globe. We partner with government and multilateral agencies, nonprofit organizations, and corporations around the world, offering thought leadership, rich diversity, and technical expertise in global health, inclusive development, education, human rights, and food security.

Founded in 1999, EnCompass began as a virtual organization supporting clients and implementing work through a network of staff and expert consultants. Today, we have more than 110 full-time staff and a Global Consulting Network, our vetted database of specialists, through which we engage, on average, 200 consultants each year. In early 2017, EnCompass opened its first international office in Addis Ababa for Transform: a Primary Health Care project. In 2019, we set up our second field office in Lima, Peru. We maintain a full-time staff presence in Benin, Ethiopia, Germany, Great Britain, Peru, and Uganda.