A psychologist by training, Jennifer Piñeros worked in data-related and programmatic roles in the field before starting as Mercy Corps’ community accountability and reporting mechanism coordinator for Colombia.
Now responsible for ensuring that the organization is accountable to the participants and the communities it serves, her team of seven reviews feedback and brings forward allegations of fraud, waste, and corruption.
Since November 2019, the team has handled over 30,000 pieces of feedback, ranging from positive messages to requests for information to accusations of community members impersonating Mercy Corps staff.